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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      3.0
      Aug 17, 2014

      Web Chat Rep

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed working environment. Don't have to worry about supervisors breathing down your neck. If you are a self-starter you can be successful. Most people that work there are laid back and really cool individuals. Supervisors and team leads are pretty helpful.

      Cons

      Not much room for advancement. The pay is low and you will never see a raise.

      4.0
      Aug 13, 2014

      Revana

      Web chat representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxing place to work with chill people. If your in the call center it is more hectic but the internet sales division is nice.

      Cons

      Pay sucks and not much room for career growth.

      3.0
      Aug 11, 2014

      I got lucky

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Project was tanking and we only got 5 calls a day that last for 5 min or less. Prior I had to work for a bank there and did so poorly on the phone they transferred me to an old tanking project with a stress free job description. I got to read books and kick back for eight hours a day 12 months a year. Training was cinch. And when the project really started to tank we got 2 hour lunches. The supervisors created all sorts of ways to earn extra time off like extra breaks and always brought in snacks. It was nothing like another project in teletech.

      Cons

      The bank I was originally hired for was USAA which has high customer quality ratings and a strict standard. I would just talk to old people on the phone for hours on end to eat up the time and alleviate the stress. Eventually they got wise and transferred me since I couldn't/wouldn't hack it. Damn that bank was invasive. No pens or pencils allowed, to combat identity theft by employees, and the whole bank project was behind a locked partisan. Everything about that project was unbalance, high strung, demanding and frustrating and you got to work with some the worst people in your town there.

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      ReviewsTTEC reviews

      Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.