TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Aug 9, 2014
Recommend
CEO approval
Business Outlook

Pros

- You get a full training in Google's AdWords system - Great colleagues - Good experience in online sales and advertising market

Cons

- You work with the client's systems, do the same work as the client"s internal teams but earn 1/3 of what client"s employees earn - Shady management: no open communication, changes in commission structures on the go - You have to share a building with other vendor companies - False advertised, in the job description it says onsite canteen, when you start you find out only the client's employees are allowed to use a canteen with food, which is located in another building in the business park

1.0
Aug 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay, even for employees just starting out. Friendly managers at the Springfield, MO site. Good benefits packages with some jobs, all benefits are dependent on the client you are servicing.

Cons

Be clear, attendance is important at any job, but TeleTech takes attendance to a whole different level. NEVER, ever ever ever and I can't stress enough EVER miss a single day, never get sick during a shift and for the love of god, never tell your manager you have kids! Temporary positions will be given out for new clients, but if you are asked to do a different job you will remain temporary. Human Capital (HR) and managers will make things seem as if you are secure, but will turn on you in a heartbeat. Attendance is more important that ability, miss one day? Or people under you call out, you WILL be let go. Period. Managers will put the work first, and not allow you let people go with true attendance issues or employees who steal time, but will instead make you accountable for their deeds. There are time-off days given, but do not use them no matter what, that will still count against you. Very little personal growth opportunities; managers will not look for how you work or your ability to get others to do their job effectively. Bottom line, if you are in the hospital, find a way to come in.

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Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.