TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Oct 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Gaining knowledge about the Google Adwords system

Cons

Commission threshold was raises by over 100% in 6 months. Which means your workload doubled for half the money. Every time the quota was raised we were given a reason why which would either make no sense at all or be clearly designed to deceive you. We were also assured that the quota would be coming down soon only for it to be raised significantly. During the interview process I was told the the average representative makes around 50k a year only to discover once hitting the floor that the base pay was 26k and the average rep made closer to 30k. Employees are treated as expendable and bad behavior is rewarded. This company suffers from an appalling lack of morality and if you are considering working at Direct Alliance or Teletech ......RUN AWAY.

3.0
Oct 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The people were amazing that I worked with. The benefits were good including company match on 401k. Hours varied per project but were reasonable. Good pay for area I live in.

Cons

The Management and Clients we worked for were awful. I received no performance reviews, however I was held accountable for failures due to no direction or assistance from my senior managers. It is a great place to work for someone out of school or someone needing additional money, however it is not a place if you are looking for job security.

2.0
Sep 29, 2011

Build Your Experience and Move On

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunity to learn chance to work with talented people -- before they leave exposure to businesses and industry global travel and exposure opportunity

Cons

nothing is ever good enough for senior management unrealistic expectations senior leaders are not nearly as good as they think they are - and they often act out of personal spite it is a culture of divide employees against each other

Viewing 11350 - 11352 of 11,441 Reviews

Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.