TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Oct 30, 2011
Recommend
CEO approval
Business Outlook

Pros

- good place for young, just out of college, low-paid people to get experience for a couple of years - nice campus - get a paycheck every 2 weeks - lots of wellness initiatives

Cons

- The company business model is helping other companies outsource jobs to 3rd world countries where $7 an hour is considered a great wage; its only a matter of time before they outsource their own corporate employees - Below-industry salaries - The same department at other less-profitable companies are staffed with twice the numbers as TeleTech - you get to do twice the work for less money than your counterparts at other companies - Executives that deny requests for job openings also demand more projects and more work out of under-staffed departments and frequently have you work on projects that they then cancel - Executives get 800% salary increases during same period that workers are told there will be no raises due to the bad economy. The company also pays their health insurance premums while the rest of us have to pay more each year - When raises are given, you are told 3% raise is for the top performers in your department; same with bonuses $500 per year (about $300 after taxes) is given to reward you for 50-60+ hours per week 52 weeks a year, while executives get a minimum of $2 million per year in bonuses and stock - Executives drive top of the line Benleys, BMW's and Porsches and park next to the most convenient elevator so the rest of us corporate drones get to see their flashy cars purchased with lavish bonuses - They have an entire department devoted to making sure the company doesn't pay it's fair share of taxes; guess it will be us, the underpaid workers that will pay for the expensive 2 wars the US is currently waging and the fixing our crumbling infrastructure - thanks to years of not raising taxes on corporations and the wealthy top 1%.

5.0
Oct 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Fast paced - which means the day goes by quickly, you never look at a clock and groan like at other places. Also, you usually have a great sense of accomplishment at the end of the day. They give you the tools you need to get your job done (if something isn't working they are prompt to replace it/fix the problem) Great employee engagement activities Good benefits

Cons

Stress - the fast-paced style means that you will likely get stressed and it will take you a while until you feel completely competent. But, that's better than the alternative...

4.0
Oct 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work at home Very nice co-workers Opportunity to interact with people from all over the world. Very easy going supervisors, not on top of you about things.

Cons

just about no room to grow when you are on at home environment Sometimes you might catch yourself thinking how did the people round about you got the position they are in.

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