TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Aug 22, 2011
Recommend
CEO approval
Business Outlook

Pros

-great hands-on experience that will really make you a more valuable employee - here or somewhere else -recognition of a job well done -bonuses, albeit very small ones -the ability to work from home occasionally -great corporate HQ facility, including underground parking, on-site gym, on-site cafeteria, etc. -they do make an effort to host additional fun extracurricular activities -they seem committed to employee wellness, although the level of stress may undermine those wellness activities...

Cons

-the company strategy is in a constant state of change, so you are constantly in fire drill mode - you work incredibly hard to get a project implemented, only to have upper management change their direction within a couple of weeks, forcing you to take on the next fire drill -communication from upper management is abysmal - layoffs were made recently and the only communication was by rumor and word of mouth - no official company announcement before it happened or acknowledgement after the fact -the compensation strategy is to hire employees in at the bottom quartile of pay, although if you work hard and you have a good manager, they do make an effort to bring your salary up to a more competitive rate...after a year or so

5.0
Aug 15, 2011
Recommend
CEO approval
Business Outlook

Pros

You work from home with a decent schedule that you get to pick from. Great company not a lot of downtime like some other companies. When its there fault for down time you still get paid. Great training from home on phone and internet but still feels like you are in a class room training. If you need private one on one with trainer you will get it. Help is always there as long as you ask for it. over all great company to work for.

Cons

You do need to have a very quiet and dedicated place to work. You have to buy your own head set which you can buy one from them in 3 part payment they take out of your check.

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Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.