Metrics driven company with terrible tools for the job
Pros
you can work from home if you apply for that kind of position, very easy to get a job with them, seems like most of the people I work with on a daily basis lied about their skillset to get a job where you work from home. This is a great job for someone who just needs a little money in their pocket and a start to their career or just something in the mean time while looking for an actual job.
Cons
Team leads and management only care about metrics numbers no matter what that means. Being honest with the customer is a big NO. Products supported are by contract only through companies like Logitech, so you have a massive division of departments causing very lengthy processing of simple things like a return. The tools that you use are semi outdated if you are already use to working in tech. The tools have issues on a daily basis and the employees take full advantage of that, they will say they have an issue with their tools when they really dont so they can just sit there and do nothing but still get paid. You are the only point of contact for customers since all departments having to do with returns refunds and replacements are taken care of by the company that contracts teletech for the tech support. This causes unreasonable amount of time to process things. when I started it took maybe 5 days to get a replacement done from start to finish, months later it takes about 2, 3, sometimes 4 weeks to get processed since more people have bought the product and realize its terrible. No room to move up, company is obviously sexist leaning more towards hiring women who are under-qualified, and then promoting them into a management position that is designed for failure. All trainers, team leads I have worked with are female and they all seem to have very little management skills, demonstrated by the way they treat and threaten your job when you cannot get an unrealistic amount of work done in an unrealistic time frame. Managers use threats of firing you to get you to over work yourself on an unrealistic case load that no one can get done correctly in a timely manner. Full time is considered 30 hours a week and no more. part time is anything under 25 hours a week. Pay is about 12 an hour could be more or less depending on the company contracting the work. very convoluted work environment, a lot to keep track of, coworkers cant retain information so they constantly need help with things. training was a joke compared to what you are actually doing. They hired more people for my group and it seemed like they didnt train them at all on the product we support so they had questions about every single thing including how to use the tools they were supposedly trained to use.