TTEC reviews

3.3

55% would recommend to a friend

(11,454 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jun 12, 2009
Recommend
CEO approval
Business Outlook

Pros

It's a global company - stick around, and you'll get plenty of opportunities to work with people around the world. You also get exposure to lots of technologies, as well as the chance to (re?)invent ways to do things and solve problems, so the resume improvements are all around if you just work for it.

Cons

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

2.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home is a pro

Cons

Training is not great. You basically watch a bunch of PowerPoint presentations. Their AHT is 7 minutes which is unrealistic considering most people calling need more than 7 minutes. Every situation is different Back to back calls Cannot use acw to put in your notes ACW is 9 seconds Csrs want to help the customer, but can't due to constantly being reprimanded for going over 7 minutes. Angry customers. Slow computers Ancient CRM system that is constantly failing. Give you a hard time about taking time off, even when you have accrued PTO Can't plan a vacation bc they usually deny PTO The list is endless

2.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are not bad. Could be better

Cons

I worked over a year and never received a raise even though I consistently scored 100% on my QA. 401K is matched up to a certain % and taken out automatically from your check after a few weeks on the job. Unless you opt out which they dont tell you that. They dont match your contribution until a year after being with the company only found this out by contacting the Financial company where my 401K was going to. I had PTO left, over 40 hrs when I left (was told it would be paid out) but because my state doesnt require it they didnt pay it. You can only contact them thorugh a ticket system which takes days to get a reply.

Viewing 175 - 177 of 11,454 Reviews

Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.