Is TTEC a good company to work for as a Customer Service Representative Work @ Home?

Customer Service Representative Work @ Home professionals working at TTEC have rated their employer with 4.4 out of 5 stars in 37 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative Work @ Home Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative Work @ Home interview questions at TTEC .

Does TTEC pay Customer Service Representative Work @ Home employees well?

Customer Service Representative Work @ Home professionals rate their compensation and benefits at TTEC with 3.7 out of 5 stars based on 37 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative Work @ Home salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

Skip to content Skip to footer

Notifications

TTEC

TTEC Customer Service Representative Work @ Home reviews

4.4

74% would recommend to a friend

(37 total reviews)

Kenneth D. Tuchman

97% approve of CEO

73% positive business outlook

Ratings by category

4.2

Career opportunities

4.1

Diversity & inclusion

4.0

Senior management

3.7

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

Customer Service Representative Work @ Home employees have rated TTEC with 4.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service Representative Work @ Home professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative Work @ Home professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

1.0

Mar 16, 2020

Working for TTEC

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Teammates and Other Coworkers Within the Team

Cons

If you have any kind of system issues and have to call ASD, which is called At Home Service Desk, you are on the call with that team for hours. 2-3 hour minimum unless it is just a password reset to get into a program.

TTEC Response

We welcome your assessment of our processes. Thank you for taking the time to let us know how we can be better.

3.0

Feb 28, 2020

You Are a Commodity on Lease—Get Used to It

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Some clients provide very good training. Most ttec people are quite nice on a day to day basis. They hire you as a W2 employee. Contracts are sometimes extended.

Cons

Systems are poorly designed; expect a lot of crashes at the worst times and lots of rebooting. Always keep in mind that you are a *commodity* being leased to the client. The client rules and ttec will *always* bend to the will of the client over you every time. If you can get your mind around the concept that you are a piece of equipment, it will all make more sense to you. Your team leads will act supportive, but, don’t lose sight of the reality that their interest is management, not you. Very little schedule flexibility. Ignore the hours you were told you were hired to work. Utterly meaningless. The hours you will be assigned to work is a function of client needs, not yours. Get used to it. No PTO unless/until you are dubbed a full time employee. Taking time off, even for an emergency, can damage your reliability score. Though a good team lead will go to bat for you. No security. Your contract with the client ends; maybe you will get another one that suits you. But, you knew that going in.

5.0

Feb 6, 2020

Will work with you

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

So I have been with the company for 2 years and had to change projects. The best thing is if they lose a project they will get you on another ASAP. I only went 2 weeks without work.

Cons

The pay is ok could be better.

Viewing 16 - 18 of 37 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California

Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

TTEC reviews TTEC Customer Service Representative Work @ Home reviews

TTEC

TTEC Customer Service Representative Work @ Home reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Working for TTEC

You Are a Commodity on Lease—Get Used to It

Will work with you

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TTEC

TTEC reviews FAQs