TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jul 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Working from home, the amount of pay due to the client, Absolutely nothing else.

Cons

Unprofessional, rushed training, trainers didn’t know the content they were teaching as they had no experience in the job role, I was suddenly not able to click back in one day, I had no team lead assigned to me to reach out to, was ignored by my trainers I tried asking for help from, was ignored by 4 people (who first few emails sent about being hired on) I emailed who responded once and never again. I was not paid for the hours the trainer messed up on putting in during training, I could go on and on. Long story short, I guess I was terminated without being informed or on accident and left stuck with their equipment they sent me to work on (a whole desktop computer) because NO ONE will reach back out to me or help me. I have called the only contactable number provided to me during training which is the tech support line, they literally have no HR department or phone number, only a tech support. I have sent numerous emails out to people, I don’t know what else to do.

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TTEC Response
5y
Thank you for taking the time to leave us a review. In order to follow up, could you send an email to the following email address please: TTEC.Asset.Management@teletech.com. Please include your contact information too.
3.0
Jul 7, 2020
Recommend
CEO approval
Business Outlook

Pros

I was able to work from home. Support staff there to help as much as possible.

Cons

Very unorganized. My team lead was switched 4 times. Training was extremely limited. We were told we would only be dealing with a certain program, but ended up dealing with many. My poor trainer was not even given all of the info that we needed to do the job. We were not paid for time dealing with technical issues, even though the programs had random glitches daily.

Viewing 19 - 21 of 11,441 Reviews

Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.