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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      4.0
      Sep 22, 2015

      Even though I'm not big on customer service positions...

      Customer service representative i, product support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great TLs, good support, nice friendly group to work with, regularly updated and informed about changes and internal positions opening up and they give first consideration to current employees, short commute (work from home), can work form anywhere as long as you have a quiet environment and decent internet connection

      Cons

      Just temporary, part time positions for the past several months, I see some upward mobility but not a lot, not fantastic pay, Seems a little unclear about the requirements for monthly performance bonuses which I have never seen in spite of keeping my reliability and metrics up to standard, Temporary employees (which a lot of people technically are for several months at a time) do not qualify for certain benefits including holiday pay, etc.

      avatar
      TTEC Response
      10y
      Thank you for your feedback, we do try our best to support everyone as much as we can.
      2.0
      Aug 29, 2015

      Raises

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      To the employees we work hard for this company

      Cons

      I have worked for Teletech for over 2 yrs and they are hiring people that start out more then what is was hired for I find that to be unfair and unethical

      avatar
      TTEC Response
      10y
      Thanks for your feedback, I will include this in our report so we can look into it further.
      3.0
      Jul 27, 2015

      Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home Flexible Schedule Good Management

      Cons

      Working from home you have to ask questions in a chat room and when you have multiple people posting at the same time your question can get overlooked and you have to keep posting over and over until you get a response.. when your are on the line with a customer time is everything so that was a strain waiting for long periods to get the info you need to help out a customer.

      avatar
      TTEC Response
      10y
      Thank you for sharing your feedback!
      Viewing 241 - 243 of 11,457 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.