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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,456 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Jun 24, 2022

      Try Not to Run Screaming from the Building

      Senior it specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's not just a job, but a paycheck.

      Cons

      There's no reason why this company should have more than 3 stars. CEO is media savvy and has employees pump up rating on social media. Read TTEC core values, that's pretty much the spring board of the media propaganda. Truly a brutal environment. Absolutely no employee continuity. Merit raises are virtually non-existent. Bonuses are a joke. The harder you work the more the company expects. No real training, learn by doing or from you mistakes.

      avatar
      TTEC Response
      3y
      We appreciate your candor. Please provide us with more details at formeremployee.ttec.com to allow us to address your concern.
      1.0
      Feb 28, 2022

      They'll Do Everything To Make You Happy Except Pay You Well

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management knows the job is a soul-sucking Hell and they try to make everyone feel good about working there.

      Cons

      The job is a soul-sucking Hell. You have to account for literally every minute you are clocked in. Customers are mean and unreasonable, especially when the options to meeting their demands are limited and you have to uphold corporate rules.

      2.0
      Jan 10, 2022

      If you take pride in your job, don't apply.

      M&r customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home so you can roll out of bed and it doesn't matter what you are wearing. I was lucky and don't have to work weekends. You get help from the people who have worked there a while. The pay hadn't bad but with what you deal with every day it isn't enough.

      Cons

      Inadequate training. You can't rely on any help from your supervisor. The computer system you work with freezes and crashes constantly, so phone calls that should take 15-20 minutes sometimes take over an hour. It is very hard to give excellent customer service if you have computer issues every day. If you go to IT with an issue and it takes too long, they might not let you finish the rest of your day. Also if your computer breaks and you have to wait for them to send you a new one, you don't get paid for those days you are not working, even though it is not your fault.

      avatar
      TTEC Response
      4y
      We value your opinion. We encourage you to visit www.ttecwehearyou.com to leave us details of your experience.
      Viewing 271 - 273 of 11,456 Reviews
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      Glassdoor has 13,258 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.