TTEC reviews

3.3

55% would recommend to a friend

(11,456 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jul 29, 2021
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. pay is good. they offer paid time off, training, paid vacation, and holidays, sick days but fail to mention that the only thing you will be getting is the paid training in the beginning. Offer benefits and a 401k.

Cons

They are liars. Their equipment is crappy and always has tech issues. They will harrass new hires that they wrongfully terminate and demand the new hires return their equipment immediately. They will wrongfully fire new hires. It is a hostile environment to work in. Retaliatory firings, which is why they want people to report everything posted at their former employee website because they want to know the person's identity and will use the person's bad experience with TTEC as a cautionary tale in their training classes to fear monger, silence and threaten (veiled threatens but threats no less new hires into keeping silent or ABC will happen. Which they are quite successful at silencing former employees they have wrongfully terminate, if one takes into consideration that ttec is allowed to continue to operate and collect government contracts along with various other contracts! They openly practice the hire to fire scheme and then will blame the New hire. They give ultimatums and if one refuses to choose the option ttec wants to choose; ttec will fire the new hire and suggest it is the new hires fault in the separation email all to cover their behinds for wrongfully firing new hires. The "leadership" of this company is the wrong type of leadership. The "leadership" of this company will actively set up new hires for failure, they will take credit for a new hires extraordinary efforts, they do not follow the company motto or company policies whatsoever and despite the fact their motto claims to understand and care. It's a lie. They will actively fire new hires with health issues that would qualify these new hires for an ADA and they fire these ADA new hires before the ADA is sent in. They are discriminatory and openly practices discrimination. During leadership training those that truly possess leadership skills naturally learn that there are two types of companies to work for; The good company and the bad company. The good company lifts everyone up because they know their success is a direct result of their employees, genuinely listens to the concerns of their employees, lives up to their company motto and policies. while the bad company practices illegal activities like wrongfully termination, practices the hire to fire scheme in which they hire a certain number of employees to meet federal quotas and then fires them shortly after, retaliatory termination, dishonesty, openly trashes employees, gives ultimatum, creates

1.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Trainers are nice and knowledgeable

Cons

After getting hired several people from ttec sent out emails changing the training dates and timeframe everyone in our class expected a few weeks we only got 5 days. Over half the waves quit. The equipment shows up late and the actually training part for the job doesn’t start until you hit the phones.They only show you classes for how TTEC does business nothing for the actual job with the contractor. The nesting process I got it down quickly, the systems never work right and prepare to keep putting the customer on hold because you don’t have access to systems only the higher ups do.I get cussed at everyday and we have to just deal with it I’m sick and tired of getting complaints from the team my personal trainer was wonderfully but the job “helpers” are miserable people. Beware, the pay is 15$ you only bring home $100 a day. To get holiday pay you have to work 40hours a week the day before, day of holiday and day after. If any equipment malfunctions it’s on you.Trainers are amazing team leads give false information and are not probably trained on current policies. Team leads only care about themselves with CYA=Cover your own assets policy My team lead did not reply to any email and sent out a mass email days later saying our tl changed with no information to contact our new tl

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TTEC Response
4y
Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.
3.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

If you're looking for a home, Avtex could be it. The company offers a sense of long-term security in your position and you'll never get bored because of the variety of challenges you will have will keep you endlessly busy. The people are great, and the talent is immense.

Cons

Salary: Being in a department that makes up such a huge chunk of the company's annual revenue, one would expect the pay to be in line with that, but it is not. You can expect meager annual increases that don't even keep up with inflation. If you move to a role with more responsibility in the department, there is no pay increase. It's kind of unsaid, that you *might* get a higher percentage, eventually, some time later on your annual review, or maybe the next one, or the next one. Maybe. In all the pay isn't competitive and very skilled and experienced people are leaving because of that. Do more for less: The department keeps being asked to do more and more. For instance: fill in gaps for the project team when they run out of hours (support literally completes their projects!), take on and learn new technologies with little to no training--not to mention there is no time to do that unless you do it on your own time; all with no reward, acknowledgement, or compatible pay increases.

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TTEC Response
4y
Thank you for taking the time to provide your feedback. Please make sure to get in touch with HR or your management team so we may discuss your feedback in better detail and look for a solution.
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