2.0
Jan 18, 2009
Recommend
CEO approval
Business Outlook
Pros
Lots of younger people, made good friends. Pay and benefits are fairly good for an entry-level position.
Cons
Prepare to work horrible hours when you start. Management is more concerned with queue-clearing than actually fixing problems, which wore on me. This leads to repeat calls and angrier customers to deal with. You can fix a lot of problems in 14 minutes, but there are some issues that just need more time. Most TSRs spew BS to get the customer off the phone as fast as possible, which makes them madder and madder each time they called back. I would actually try to help get the problem fixed, but would get reprimanded for it when the call lasted 20 minutes or more. Oh well.