TTX reviews

3.4

63% would recommend to a friend

(184 total reviews)

Thomas F. Wells

70% approve of CEO

64% positive business outlook

TTX has an employee rating of 3.4 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTX employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

184 reviews
1.0
Jul 19, 2013

IT department out of control

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits package, good salary, our own fitness center, new offices.

Cons

This IT department is out of control. Everybody is in a panic all the time and that really wears on you after a while. We get requests from too many people - managers, tech leads, project managers, business analysts, release managers, and users. Everybody's request is always urgent and top priority. Expectations for workload and deadlines are not realistic. Our software for doing tickets, change orders, and release management is frustrating and time consuming to use. We have too many consultants and much of the code we receive from them is undocumented, unmaintainable junk. There are nonstop production fires because of past botched work. We get bullied and often unfairly blamed by management of other departments and our managers won't stand up to them. Our managers criticize us in front of others.

2.0
Jun 25, 2013

Mixed feelings about TTX.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is very competitive or better than most other companies in Chicago. I've never heard of another company with benefits this good. The health and dental insurance is excellent coverage and is 100% paid for by the company. The employees pay nothing. The 401K and railroad retirement plan are very good. There is a nice, large lunch room with a ping pong table, vending machines, and windows with a beautiful view. There is a free on-site fitness center. They do lots of fun corporate outings and social activities. The building is located in a nice area on the west side of The Loop. They are in the process of remodeling the office space on all of our floors. The floors they have finished so far look great. The new space looks modern, bright, with nice new cubes and offices with plenty of desk space and storage space and access to windows. There are plenty of good size meeting rooms with nice media equipment. The computer equipment is all relatively new. The work hours are reasonable and flexible. You get to work from home one day per week. I really appreciate all of those things. Those things are why I've stayed at TTX.

Cons

It is possible that the experience in other departments could be totally different. My experience has been in the IT department. This IT department is the most stressful, frustrating, and demoralizing work environment I have ever experienced. Any new critical business systems work gets outsourced to consultants and offshore teams. Then once it's declared done, it gets handed off to the internal employees to try clean up the mess and support it and the consultants or offshore team then move on to the next new project. It is slow and painful to get anything done. The systems are a mess and extremely difficult to work on and test. Documentation of these complicated systems is either nonexistent or outdated to the point of being misleading or completely wrong. The process and system for handling tickets, change orders, reviews, and approvals is slow, clunky, buggy, and infuriating. There is constant crisis, unrealistic deadlines, poor planning, terrible communication, and many house of cards type situations. There are always several #1 priorities from multiple managers, which keeps you spinning in circles and losing time to constantly stopping and restarting different complicated tasks. My co-workers and I are spread way too thin and are overwhelmed. There are multiple managers who have no problem with being condescending and publicly criticizing their subordinates both verbally and by group email. There is a mentality of get it done or we'll find someone else who will. Employee morale is abysmal. Before I worked at TTX, I enjoyed my job most days, felt like I was exceptionally good at my job, and that gave me a great deal of pride and satisfaction. But at TTX, I hate my job, feel like a failure, like I'm accomplishing very little or nothing, and that has been terribly demoralizing and demotivating. I've tried to stick it out for the money and benefits and hope that things would eventually get better, but I've waited several years now and it's not getting better. The constant stress is causing me multiple unpleasant health problems and I've begun to wonder how much longer I can keep doing this.

1.0
Jun 20, 2013
Recommend
CEO approval
Business Outlook

Pros

I like working in the city - good vibe, always something to do. Renovated space is nice, pay and benefits are good

Cons

Maybe my experience is unique to IT, but I have never worked in a place so frustrating. Morale among IT is low - many employees and gruff, bitter and overworked. This presents quite a problem, as many of the systems are problematic and require cross-collaborating to maintain. Issue handling is unorganized and complex - I get issues in my queue that I can't even identify, let alone understand. Documentation is terrible, employees bark at one another and stress is high. What further complicates things is that IT does not 'own' all of the systems and this creates power struggles and ego-driven decision making. IT is not treated well and is often pointed at disparingly when things go wrong - despite the fact that it is other departments making the decisions and calling the shots.I go back and forth about staying here - the benefits are keeping me here for now, but I don't think I can handle this much longer

Viewing 178 - 180 of 184 Reviews

Glassdoor has 221 TTX reviews submitted anonymously by TTX employees. Read employee reviews and ratings on Glassdoor to decide if TTX is right for you.