The company has gone too far with all of this
Pros
Classic clothing store that has a passionate and loyal customer. They want their customer to leave there with a positive experience so much that you can literally say "Yes" to anything the customer wants. This is a wonderful concept but in practice it's not practical.
Cons
I have been a manager for more than 3 years. I was hired as FT but in 2015, they changed their definition of FT to 30 hours a week. What professional can live off of that? They want you to know your customers names and have all associates introduce their customers to the MOD. So we need to keep up with 10 or more names at a time and 75 or so in a day? But not only that, you have to know whether all of these customers have a credit card.(you need to convince them that they are missing out if not) not only that, you have to ask a lot of personal questions about them(not about their clothing style but about friends, family,life) and secretly write this info down on a card. I f this was not enough, they want you to "hug" the customer. (This means give her a personal gift but whatever you suggest is rejected as not personal enough. They say dig deeper and get back to me). We still have to sell the clothing and do all of the other tasks associated with a store and they have decreased our payroll hours as a store too. But wait, now you have to solicit donations not out of the goodness of your heart but to make your DM look good to the other DM's. Talbot's, please re-evaluate your priorities. You are abusing your employees and mangers by constantly pitting them against each other and the district by measuring everything even if it shouldn't be measured.
