Talkdesk reviews

3.3

55% would recommend to a friend

(957 total reviews)
avatar

Tiago Paiva

48% approve of CEO

50% positive business outlook

Talkdesk has an employee rating of 3.3 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Talkdesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

957 reviews
3.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

* The team was really nice, and we were all focusing only on the website * Everybody was friendly

Cons

* For a backend WordPress developer, it might get a bit boring technically if there are no projects going on. * There were layoffs after I left

2.0
Jul 2, 2025

Run don't walk away

Recommend
CEO approval
Business Outlook

Pros

Collaborative Culture (up to VP level): The people at Talkdesk—especially those up to the VP level—are genuinely supportive and quick to offer help. There’s a strong sense of camaraderie and willingness to go the extra mile. People Team with Heart: Despite being constrained by executive leadership, the People team is passionate about building a strong company culture and truly believes in doing the right thing. Top-Tier Product: Talkdesk offers one of the strongest, most competitive products in the market. The tech stack is modern, and the roadmap often outpaces the competition. Agile Product Organization: The Product team is fast-moving, focused, and intentional. They prioritize high-impact features that matter to customers and the market. Strong Industry Positioning: The company has solid brand recognition and market presence, which opens doors and generates interest across industries.

Cons

Lack of Stability from CEO: The CEO, Tiago Paiva, frequently initiates major changes that rarely have time to take root. This constant shift in direction leads to confusion and inefficiency. Excessive Turnover in Sales Leadership: Over a three-year period, the Americas sales org cycled through six different sales leaders, creating disruption and lack of continuity. Unethical Sales Leadership: The current head of sales and their direct leadership demonstrates troubling ethical behavior, often contradicting public statements with private actions. Examples include disclosing confidential HR matters to leaders outside the appropriate chain of command and driving decisions that erode trust. High Churn + Long Sales Cycle = Missed Quota: Continuous layoffs and attrition, combined with an inherently long sales cycle, make it difficult for reps to gain momentum or close deals consistently. Toxic Regime Changes: Leadership overhauls happen twice a year, often involving mass turnover and little to no investment in employee development. This disrupts progress and fosters a culture of fear and short-term thinking. Ongoing Executive Vacancies: There’s a revolving door at the senior leadership level. As of now, there’s no Chief Revenue Officer, SVP of Finance, or Head of Product, creating strategic gaps and a lack of direction in key areas of the business.

Viewing 34 - 36 of 957 Reviews

Glassdoor has 1,027 Talkdesk reviews submitted anonymously by Talkdesk employees. Read employee reviews and ratings on Glassdoor to decide if Talkdesk is right for you.