Pros
The people in the sales organization (VP and below) are good people that want to do the right thing
Cons
1) They severely underpay based on industry standards. On top of that, the CFO does every trick in the book to figure out how NOT to pay commissions and do clawbacks whenever possible. It's legal, but extremely unethical and a terrible way to treat employees or human beings in general 2) They continuously overhire across the GTM teams then lay off 70-80% of those people ~6-9 months later. No two week notice, just fired that day. Also legal, but very unethical especially when those people left good jobs to pursue a misleading opportunity 3) Their product does very well in SMB (small/medium business) where contact centers are straight forward and integrations are out of the box. The product completely fails in enterprise level deployments where implementations get complex (which is the market they continue to push for and overhire). The majority of the capabilities the marketing or product team says Talkdesk can do, it simply cannot do. It is the definition of vaporware and reps are often being pushed to sell products that are slated for 12+ months out and will likely never come to fruition. But what does our Executive leadership do when the customer wants some form of reimbursement or reconciliation? They waive the ironclad contract, don't bend an inch, often end up in litigation, and clawback the commission from the rep. Bottom line is I don't know a single AE that enjoys working there, regardless of how successful they are. Morale is rock bottom and everyone wants out. They will lure you in with IPO and TAM (Total Addressable Market), but they are clearly struggling financially and are engaging in very unethical practices to stay alive. Do not work here and do not invest in this career killing platform.
