Business Change Management When Executive(s) Talk the Walk. Sort of.
Pros
The company has shown strong adaptability across its supply chain, optimizing lines of business and leveraging capacity through workload planning and structured processes. However, these strengths are not consistently reflected at the stores level where gaps in execution, communication, and training tend to undermine operational success.
Cons
Executive leadership consistency at the store level varies significantly, which often leads to unclear priorities and uneven expectations. In some cases, employees feel caught between meeting operational goals and managing leadership perception, creating unnecessary pressure. Misalignment during periods of change leads to shifting targets and documentation that feels disconnected from real performance. At the same time, teams often lack proper training on core processes. Leadership should prioritize coaching and development over replacement, especially when company values emphasize growth, inclusion, and joy. Stronger alignment and investment in people would improve both morale and operational results. That said, the company has strong systems, tools, and potential. With better leadership alignment, accountability, and investment in frontline training, store performance and employee experience could improve substantially.