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TechSoup

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TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

Ratings by category

4.1

Work/Life balance

3.3

Diversity & inclusion

3.0

Culture & values

2.3

Career opportunities

2.2

Senior management

2.2

Compensation and benefits

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

140 reviews
3.0
Apr 13, 2018

Revolving door community

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

- Nice and welcoming office space

Cons

- Lack of growth and support from managers leads to lots of turnover, with a department full of temps that creates a feeling of disposability.

avatar
TechSoup Response
8y
Thank you for your feedback. TechSoup’s customer service department offers a welcoming, warm, and cohesive environment. While TechSoup values temporary, short and long-term employees, there are occasions when it’s necessary to bring in new staff members with skills that don’t currently exist in our organization. On those occasions, we leverage this expertise to help upgrade and enhance the skills of existing staff to prepare them for advancement. We are committed to making TechSoup a positive, fulfilling place to work!
2.0
Apr 11, 2018

Time for new leadership at TechSoup

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been working at TechSoup full-time as a Senior Director for more than 5 years. Many committed colleagues and an organization which in the past added much value to the nonprofit sector.

Cons

Poor cross-functional communication and leadership. Lack of well-defined strategic direction with a CEO that micro-manage everything in the organization.

avatar
TechSoup Response
8y
Thank you for your comments; we value feedback. TechSoup is in the midst of an exciting, progressive digital and cultural transformation that is raising the bar for each individual staff member as well as for the senior leadership team. We encourage our employees to voice positive as well as constructive feedback, and encourage everyone to follow TechSoup via our various social media channels as we transition and continue to evolve in this new environment.
4.0
Mar 2, 2018

Lots of opportunity for growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

TechSoup employees often have the ability to follow their passions and touch different aspects of the organization. It's nice to come to work every day knowing that your organization is impacting nonprofit organizations all over the world and allowing them to better meet their missions. In the time that I've been at TechSoup, I've had formal and informal mentors that have been very supportive and showed they care about my professional development and personal well-being. Our People & Culture department is working hard to provide opportunities for people in the organization to feel heard.

Cons

There don't seem to be a low of mid-management positions, which can be discouraging for less experienced hires looking to move up in the organization. I've seen a lot of decision-making get bottlenecked, because most decisions need senior level, often CEO, approval.

Viewing 76 - 78 of 140 Reviews
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ReviewsTechSoup reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.