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      TechSoup

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      TechSoup reviews

      3.0

      31% would recommend to a friend

      (140 total reviews)

      Rebecca Masisak

      25% approve of CEO

      32% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.3

      Diversity & inclusion

      3.0

      Culture & values

      2.3

      Career opportunities

      2.2

      Senior management

      2.2

      Compensation and benefits

      TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      140 reviews
      5.0
      Nov 26, 2017

      Great organization - embraces social enterprise and nonprofit values

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Social enterprise that's also a nonprofit makes techsoup an interesting and rewarding place to work - 30 year organization that continues to evolve with changing times - Attracts incredible talent and people tend to stay a long time - Clear strategic direction set by CEO and founder remains engaged in supportive and positive ways - Big enough organization that you can work in different areas and learn new things over time

      Cons

      - Some employees are attracted to TS the social enterprise, others to TS the nonprofit which means that employees don't always agree on how to fulfill the mission and vision especially now as the org is transforming its technology and core activities. The beauty of techsoup is that it’s a nonprofit, social enterprise. For the most part, staff who embrace both aspects of the org are in key positions.

      3.0
      Nov 9, 2017

      Lot of heart, little reward

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Many wonderful, dedicated staff -Diverse and supportive colleagues and network of organizations -Flexible work-life balance, depending on your role and direct manager -Good benefits and competative pay for a nonprofit

      Cons

      -Unclear vision with many money/resource-sucking projects that take years to produce much of anything of value. By the time it does, it's already obsolete. -Slow-moving environment in many ways, yet still chalk-full of "small fires" that need to be urgently put out. -Mass exoduses of key talented staff seem to happen every 6-8 months, leaving teams in chaos, projects abandoned, and mediocre middle-managers behind. -Worker bees are the heart of the organization yet left out of decisionmaking and recognition for their work. High turnover at nearly all levels. -Ineffective HR, leading to many grievances left unheard, requests for improvements ignored, and promotions taking eons to approve. -Unclear or non-existent career development within the organization.

      avatar
      TechSoup Response
      8y
      Our ability to attract and retain employees has set enviable standards inside and outside of our industry as evidenced by the long tenure of our employee base. Nevertheless, feedback is crucial to TechSoup’s continuous improvement cycle and has been shared with the employee engagement team for review and action-planning.
      2.0
      Nov 5, 2017

      It has to start at the top

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people, the mission, the neighborhood

      Cons

      The CEO does not listen to her VPs and has rendered them incapable of disagreeing with her. Thus all teams are subject to her inconsistent decision-making, disorganized priorities, and lack of understanding of tech or tech trends. Only staff who are protected from her feel that their work is meaningful or done effectively.

      avatar
      TechSoup Response
      8y
      Thank you for your feedback. All feedback is documented and shared with the leadership team.
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      Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.