TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
1.0
Feb 3, 2020

Very Broken, Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dogs at work. Some very concerned and nice people. Flexible work schedule.

Cons

Upper management is a cabal desperately trying to protect their well paid jobs and the emperor who has no clothes (the CEO). It is a nonprofit that is falling apart and falling into debt. Mismanagement and duplicity is rampant and the organization digging itself into a hole of complexities. The CEO is a tech guru soothsayer who needs complexity to protect her mantle of authority. Complexity is the enemy of transparency and execution, both of which are severely lacking at TechSoup. It once had a great thing going for it, they were a middle man that collected software (and funds) from the big tech companies and gave away the software for free or cheeply to nonprofits who couldn't afford. The middle man is no longer needed and big tech is beginning to cut TechSoup out of the equation. Except for Facebook, which would LOVE to get their dirty hands on the private data of nonprofits around the world. TechSoup is so desperate for big tech support they that they are willfully ignoring Facebooks human rights and privacy violations and pushing Facebook products onto nonprofits; and they claim they support a civil society? If you care about ethics, your sanity, and health then stay away from TechSoup.

avatar
TechSoup Response
6y
We want you to know we appreciate you for sharing your comments as an employee at TechSoup. Thank you for taking the time to share the broader view of TechSoup, including the pros and cons. It is always our goal to be as transparent as possible, which means sharing at staff meetings, in team meetings, in 1:1s, and via open door policies with managers, our People and Culture team, and available suggestions boxes. It’s not always easy though for everyone to have the same and equal information. Sometimes, that’s about privacy and secure information. Sometimes, that’s because we haven’t quite gotten it right. We are committed to learning and improving the ways that we communicate with our colleagues in offices around the world. We also want to clearly respond to your comment about falling into debt. We have intentionally decided to raise growth capital funds through a variety of mechanisms, including selling debt securities through an SEC qualified Direct Public Offering. This is a deliberate strategy on our part to raise funds to build toward our strategic vision. The rationale for that is available as public filing documents and, in a more narrative fashion, as a series of blog posts. We -- and our board -- feel good about this decision. We’ve long operated with the idea that we focus on capacity building and resources distribution for our community. It’s at the core of the way we’ve set up the TechSoup Global Network. It underpins our work with companies around the world to offer donated and discounted products to NGOs. We decided to raise funds in a way that created a return for our community as well. Again, that you for taking the time to comment. This helps us learn the places we can improve. We appreciate it. We wish you the best in your future endeavors.
1.0
Aug 19, 2015

endless technojargon and a tidal wave of mediocrity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There used to be many - but sadly all that is left at TechSoup is endless technojargon and a tidal wave of mediocrity

Cons

TechSoup used to be a flagship of nonprofit success - with flexible work hours, strong retention, strong vision and creating products with real impact and an interest in moving the needle on social change. Now - they have been bleeding financially and worse, bleeding the talent and technical know how to accomplish anything. They've been waiting three years for "next new thing" - while hiring layer upon layer of mouthpieces to go out and talk about something they simply don't have. Many of the newly hired directors would not know technology if someone smacked him upside the head with some. They ridiculously opened a Mississippi office (undoubtedly paying San Francisco salaries) creating a secret development shop with no oversight and no accountability. Anyone that speaks up against this effort, is soundly told to be quiet by management. In any other environment if someone spent three years building what's next -- they would have been fired two of those years ago. When one technologist left rather than support the effort of this secret development group, management spent six months trash-talking this person's tenure at TechSoup rather than showing any actual leadership. Worse, these blind allegiances to emperors with no clothes, has bled TechSoup dry of any talent it ever had in order to make an impact in the nonprofit sector. There are linked in support groups for former TechSoup employees. The management that hasn't run for the hills cow-tows so belligerently it's insulting. Sadly - all that is left at TechSoup is mediocrity at best. It's very sad. I keep waiting for the news release saying "TechSoup is dead" but apparently the death is going to be long and end with a giant collective yawn. If they can't see that they are destroying their credibility and reputation, then it is truly the blind leading the blind.

1.0
Nov 12, 2013
Recommend
CEO approval
Business Outlook

Pros

The vast majority of the people who work there are fanstastic. Techsoup Global's mission and what it's accomplished are really laudible. The pay is low relative to corporate jobs but the benefits are really good.

Cons

The CEO is lost and attacks anyone who contradicts her. There is also a complete lack of business plan for the future, which starts at the top as well. This fosters an environment where those who cater to the CEO are awarded, and those who do not are punished. At the moment, there isn't a single department that is happy with how things are progressing.

Viewing 7 - 9 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.