TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
1.0
Jan 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The direct work with other Non-Profits for the United States and beyond is truly ground-breaking. The opportunity to smooth the way for everyone from the Mom and Pop support up to National accounts, allowing a relief to not only help the organizations themselves, but the people they support in turn.

Cons

When 4 people are fired in a month, because management disagrees with their opinions? That's not a problem with the employees, it's a problem with management. TechSoup has been hemorrhaging (a word that has been used and will be used again) for the past several years. When management can't get the nay-sayers to leave on their own accord, they dig up any trivia to nickel and dime their way to a dismissal (or, as they prefer to use, TERMINATION.) They will also hold such over the heads of those who are still working there, causing stress to the point of medical issue which could be fatal (not an exaggeration.)

1.0
Oct 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The original focus and company idea and ideal was good, and the finance department does do an excellent job of delivering the paychecks on time.

Cons

Another former and quite disgusted staffer pointed me at this forum and asked me to write in, so here's my two denarii. Over the last three to six years, the ever increasing focus has shifted to Having The Title and insisting on Being Admired for The Title, rather than focusing on the basics of doing the job, knowing the job, seeing that the job really does get done. There have been very good workers over time; I interviewed with and was hired by one of them, someone who is also no longer with the company. For me and my coworkers, we had to deal with an environment of increasing three card monte support, where more and more, the answer that would be needed might be available, might be in the much touted latest iteration of some database system, or finally might be getting relayed by word of mouth, with resulting likely inaccuracy. Over one period of about two, three years, the ongoing celebration was of the upcoming Multi-Department Unified Management Production Super-Success---not the actual title, but could have been---. In Scott Adams 1995 book “The Dilbert Principle”, the MUMPS is described with absolute accuracy on pages 129-130, with a title of “Example of the Dinosaur Strategy” Much more recently, there has been much focus on the new Fun Committee, which also turns up in “The Dilbert Principle”, on pages 307-308. In the 2015/9/11 Glassdoor review with the title of “Failure of leadership ” there is a note about the Employee Engagement Survey from a couple of years back. When it was announced, I was assured by a director who has turned out to be merely a chattering mouthpiece that everyone should fill out the survey because the result absolutely will be distributed to the entire company and will be studied extremely carefully. Many months went by, the delivery date went by, finally in a passing comment from the CEO, there was a statement that well, a very small and select number of senior staff were shown the results. Apparently, the separate and independent review just did not have the planned message, and therefore was tossed.

5.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

TechSoup has the benefits of a very comfortable and flexible work environment paired with employees who truly believe in the work they are doing. Everyone has a depth of knowledge that is incredible in this sector, and they are a pleasure to work with. More than that, it is a place where you can gain an exceptional diversity of experience in a short amount of time while still making an impact on the lives of others.

Cons

The con is that there is always too much to be done. Everyone is spread thin all the time, and it is very easy to burn out. This is true of nonprofits in general, but I think TechSoup suffers from its desire to be EVERYTHING and do EVERYTHING all at once. It allows the organization to have tremendous impact, but hurts the employees and eventually the organization suffers in the end.

Viewing 109 - 111 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.