TechSoup reviews

3.0

31% would recommend to a friend

(140 total reviews)

Rebecca Masisak

25% approve of CEO

32% positive business outlook

TechSoup has an employee rating of 3.0 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TechSoup employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

140 reviews
5.0
Feb 14, 2014

Really love TechSoup

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm nearing my 6-year anniversary at TechSoup and am surprised by how negative the reviews are on GlassDoor by (mostly) former employees. I have enjoyed the work culture here at TechSoup, where I've been supported to grow, apply for new roles, and learn. As someone who received donations through TS before working here, I know how important our programs are, so I'm happy to play a part in providing those services to other nonprofits. I've found TechSoup to be supportive of creativity in finding solutions to problems, and flexible with allowing staff to work remotely.

Cons

There are times when communication from leadership isn't very clear, but that's something I know is being worked on by holding "town hall" staff meetings and updating us with all-staff emails. There was a lot of tumult with a recent reorganization (fall 2012), but much of that shifting has settled down now (early 2014), and I know people weren't happy with how teams were shifted, staff was moved, and even some folks were laid off. I hope we don't have to go through that again anytime soon, because I know it was painful for all of us.

2.0
Dec 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Tech Soup is positioned to great things in the world, not just the local nonprofit scene.

Cons

In the last year - retention of institutional knowledge has cascaded out the door. Dozens of people have left the company, including true visionaries in technical investment and planning. The response by the organization has been to spend months bad mouthing these people, then declaring the budget is too short to replace them. The actual technical leadership and planning vacuum that has created will be difficult at this point to overcome. It has created nothing but distrust and discontent among those left in the trenches actually delivering products, or at least trying to. In all hands meetings our current work is dismissed as the old way - with all dice being thrown at a new way - that senior management clearly doesn't understand, but won't or cannot admit mistakes. Retaining employees requires more than literally saying in an all hands meeting "if you don't like it you can leave" - and "clearly we need to start raising standards and getting rid of people that don't measure up". It's why I couldn't bring myself to come to work any more and explored new opportunities, finally taking their advice and leaving.

1.0
Nov 12, 2013
Recommend
CEO approval
Business Outlook

Pros

The vast majority of the people who work there are fanstastic. Techsoup Global's mission and what it's accomplished are really laudible. The pay is low relative to corporate jobs but the benefits are really good.

Cons

The CEO is lost and attacks anyone who contradicts her. There is also a complete lack of business plan for the future, which starts at the top as well. This fosters an environment where those who cater to the CEO are awarded, and those who do not are punished. At the moment, there isn't a single department that is happy with how things are progressing.

Viewing 130 - 132 of 140 Reviews

Glassdoor has 169 TechSoup reviews submitted anonymously by TechSoup employees. Read employee reviews and ratings on Glassdoor to decide if TechSoup is right for you.