On day 1 you'll feel like you don't know anything about your day to day duties or responsibilities and that's okay because you're new. By month 6 you still won't truly know but by this time you'll have filled out enough job applications to where you find another place to work. I've worked almost every job and would recommend those as a better place to work than in the department I was in. The week that I started there was an employee survey that was sent out that I had no opinion on because well, I was new. A few weeks down the line was when I started to question my work because for one there wasn't much (who's really complaining) but for two I had no idea what I was doing. Tier 2 Desktop Support? First ticket! Hand a user a brand new headset, cool. That's it? Not only was the work not meaningful but when it came to helping a user resolve an issue I found that I was missing certain roles/permissions. At this point I had to request them myself and learned going forward I would not know that I was missing tools until I knew I was missing tools to do my job. I still didn't really know my job duties or responsibilities and had only talked to my manager once which at the time was month two of me being there. Our talk was short, sweet and to the point. I asked about different departments to pivot to and after given a generic, "apply but roles never come open", I was presented with outdated resources to study with that were from 2012. Fast forward to month four and still not knowing my day to day I reached out to coworkers who essentially didn't know as well. I was then called by the team lead who couldn't break the ice until after I asked could I help him with anything. He answered no and asked the same question. I let him know that I would like in writing my duties and responsibilities so that way I could know what my job was. His answer shocked me. My duties and responsibilities were to work any ticket that came into the queue. That's it, just this verbally? I then asked if there was any documentation on workflow or the systems I needed access to to help resolve issues. He said as far as documentation goes that I could Google to help find the answer. I thanked him and did not hesitate to the end the call because wow, who tells someone that. A month later was when the company responded to the employee surveys and I came to find out a lot of employees mentioned no clear duties and responsibilities as well as no documentation. Then and only then was when something was provided but at this point was too late. This list could go a lot longer but there is no need. I'm hopeful this is the worst company that I'll work for.
