Pros
The only positive: remote work
Cons
High turnover with clinicians and patients. People that come here do not want to come back. Toxic culture. Micromanaged, overworked, underpaid, disrespected, and ignored. Bonuses unobtainable. A dozen managers message you daily to micromanage but ignore you when you message them for support. You are on your own entirely here to manage 200+ patients without support. Leadership are dismissive, mean-spirited, spiteful, and unkind - the toxic culture starts with them. Leadership don't seem to know what they're doing. Policies, benefits, and systems change every other week. They operate as if they are a new start-up that hasn't figured it out yet but they've been around for over a decade. Support staff are unresponsive and lazy - cutting corners any chance they can which leaves you to pick up the slack. Intake paperwork is not required to be completed by patients. You will enter most new patient encounters entirely blind as to who you are about to see. Credit card and insurance information are often the only information they collect from patients. Understaffed in every position (except managers of course, plenty of those!). Patients constantly complain their messages were never relayed to their provider or no one answered the phone at all when they called repeatedly to ask for a medication refill. EMR changes every few months. They can't seem to get their tech sorted out. Clinicians are tasked with transferring over all of their patient charts on their own each time there is yet another switch from one charting software to the other. I am skeptical of recent 5-star reviews. Repeated emails were sent out company-wide encouraging staff to leave good reviews here.
