Tend Member Experience Associate reviews

2.0

12% would recommend to a friend

(7 total reviews)
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Brian Bouma

Not enough data to show CEO approval

9% positive business outlook

Reviews by job title

7 reviews
3.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice work environment Chance for OT

Cons

No job growth Very Tedious work

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Tend Response
9mo
Thank you for taking the time to share your experience as a Member Experience Associate. We’re glad to hear you enjoyed the environment and appreciated the opportunity for overtime. We also recognize your feedback around growth and the nature of the work. We know how important career development and variety are, and we’re continuing to evolve our roles and training programs to create clearer paths for advancement and skill-building across the organization. We appreciate your contributions during your time with us and wish you all the best in your next chapter. If you’d like to share more about how we could better support growth opportunities in these roles, please reach out to us at people@hellotend.com.
1.0
Feb 10, 2025

RUN

Recommend
CEO approval
Business Outlook

Pros

You used to get $1000 in dental care but of course, they changed that where you have to be reimbursed in a check a month later. If I had the money to throw $500 on an overpriced night guard I wouldn't need to get it here.

Cons

Words cannot describe how much this job sucked. They micromanage you throughout the day, their metrics are unattainable, and they play favorites. I haven't hated a job like I did here in a very long time. I lost a parent while working here, I took a week off and the following week I was written up for not meeting my metrics. You can do better.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We understand that aspects of the job, including performance expectations and policy changes, can be challenging, and we appreciate your perspective. Our goal is to create an environment where employees feel supported and set up for success, and we recognize there is always room for improvement. We are truly sorry to hear that your time with us was difficult, especially during such a personal loss. No one should feel unsupported in those moments, and we regret that you felt this way. If you have additional thoughts, concerns, or feedback, we encourage you to reach out to us at people@hellotend.com to share more.
1.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I'm not sure there are any. You get a paycheck...

Cons

Benefits are awful. You don't get sick time, you have to use your PTO which you accrue barely any. The pay sucks for what the job consists of. The training is atrocious. There is such a disconnect here that nobody really knows what's going on. Severely understaffed. Management sucks, with the exception of a couple people. You get burnt out very quickly with the workload due to being understaffed. They make you go into the office once a month for no reason.

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate your more than 1 year of service at Tend and helping our members. We have a robust total rewards package for our Member Engagement team with a competitive base rate, monthly bonus, PTO (incorporates both vacation and sick time to give more flexibility to use this time for any reason you want to take paid time off), unpaid time off (additional flexibility to take more time off), workplace flexibility to work from home, but come in once a month to align training, expectations, and engagement, and growth on the ME team or other teams in the organization. We are building a growing company and adding new dental studios each year, so we are utilizing technology to help our staffing levels on the ME team based on member demand and needs. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
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