0/10 Would Not Recommend - Member Experience Associate Tend Employee Review

1.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I'm not sure there are any. You get a paycheck...

Cons

Benefits are awful. You don't get sick time, you have to use your PTO which you accrue barely any. The pay sucks for what the job consists of. The training is atrocious. There is such a disconnect here that nobody really knows what's going on. Severely understaffed. Management sucks, with the exception of a couple people. You get burnt out very quickly with the workload due to being understaffed. They make you go into the office once a month for no reason.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We appreciate your more than 1 year of service at Tend and helping our members. We have a robust total rewards package for our Member Engagement team with a competitive base rate, monthly bonus, PTO (incorporates both vacation and sick time to give more flexibility to use this time for any reason you want to take paid time off), unpaid time off (additional flexibility to take more time off), workplace flexibility to work from home, but come in once a month to align training, expectations, and engagement, and growth on the ME team or other teams in the organization. We are building a growing company and adding new dental studios each year, so we are utilizing technology to help our staffing levels on the ME team based on member demand and needs. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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