Pros
Benefits, holidays, and time off. My coworkers were great, but that varies per office.
Cons
The pay is way too low for the amount of stress the position causes. Dealing with unemployment is supposed to be off limits, but career specialists did the unemployment departments dirty work every single day, picking up their slack and handling the upset customers, even when we had no ability to help them resolve their issues. Every person had a secondary assignment in addition to serving all walk-ins, and some are extensive in workload. I never received a handbook or guidelines for my position, because none exist. Yet you are held to performance indicators that are only sort of explained in the reviews that dictate your raises. Overall, the pay is unfair enough in the economic climate as it is. The added stress of government work does not make this position near as fulfilling as it could be.