Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)
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Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews
2.0
Oct 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Pros? You get 10$ for every sell after you schedule a general home inspection to the customer. which is cool.

Cons

cons... well, they hyped up the job so much during training, that when i got into taking calls. it was not what i signed up for. 3/4 of my calls is dealing with complaints and angry customers. My BIGGEST CON is that the system TMX uses is from the f#ing 1990s and it gets to be so dang frustrating! Plus the support sucks, it could just be my group, but i dont think so. I still chat with some coworkers from training and we basically just chat with each other back and forth when we need support helping a customer. The "support" is a group chat of 25 other workers. that are all busy WORKING so they dont check that chat at all. its typically hours before i get a response. anyways, if you need a workfrom home job. itll do for now, but i would stay on the look out for better opertuneties because tmx is the worst. plus i heard that people werent getting there commission either. i havent received any additional money on my paycheck so idk good luck

Viewing 58 - 60 of 89 Reviews

Glassdoor has 2,071 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.