Terminix Customer Service (CSR) reviews

No growth with the company

It always feels as though the left hand of Terminix never knows what the right hand is doing. Customers constantly call and complain about the shotty customer experience that they have with Terminix and how no one ever seems to know the answers to their questions and, genuinely, it's true. The number of calls I receive saying "My tech told me this last time but now you're telling me you have no idea what I'm talking about?" is a joke. Look through the Better Business Bureau reviews of Terminix and you'll see exactly how people feel about their customer service experience everytime they call Terminix. You're hired on with no communication of what your pay will be "In some places it's this but in others it's this and this, it all depends on where you are" (a common answer I have to give customers about their complaints, by the way) and, despite having the option to sign up for a schedule WEEKS before you finally begin work, you're on a M-F 9-5:30 schedule and then BOOM you're given a day's notice about when you'll be on the schedule you originally signed up for. Training is ridiculously tedious and an absurd amount of work for the measly $14 an hour compensation, and you log out of work every day thinking "Welp, let's hope I get one of those promotion opportunities they keep talking about soon..."