Is Terminix a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Terminix have rated their employer with 2.5 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Terminix .

Does Terminix pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Terminix with 2.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Terminix.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (123) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 162 reviews)); "Good benefits and most of the guys were nice." ((in 126 reviews)); "Great people and very innovative" ((in 76 reviews)); "that being said there are only a few of their sales inspectors that actually make good money." ((in 54 reviews)); "Coworkers are great and friendly" ((in 18 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 133 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 93 reviews)); "No work life balance or needed support" ((in 70 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Poor training and no ride alongs from managers." ((in 52 reviews))

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Terminix

Terminix Sr. Customer Service Representative reviews

2.5

25% would recommend to a friend

(28 total reviews)

Alain Moffroid

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Career opportunities

2.9

Compensation and benefits

2.7

Culture & values

2.2

Senior management

Sr. Customer Service Representative employees have rated Terminix with 2.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an average working experience there. Terminix is rated 32% below average by Sr. Customer Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

4.0

Jun 20, 2019

Managed customer service, repititive

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, friendly staff, nice office

Cons

Micro managed, high call volume

1.0

Jun 7, 2019

Steer Clear

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great CoWorkers is the only Pro

Cons

Outsource calls to The Philippines & they work you like a machine

4.0

Jun 2, 2019

Good and Bad Sides

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everything is good and it's nice to talk to people from all around US

Cons

We are receiving thousands of calls from Monday to Saturday, we don't have time to drink water to filter our drying throat due to a lot of phone calls that was delivered here in the Philippines, can you please decrease the number of calls that is being sent in here? Not avoiding phone calls but hey, we also need rest even after 30 seconds after call. Thanks!

Viewing 16 - 18 of 28 Reviews

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Terminix reviews Terminix Sr. Customer Service Representative reviews

Terminix

Terminix Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

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Managed customer service, repititive

Steer Clear

Good and Bad Sides

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