Oh my word. Where do I start. Welll, the bank has been around for 25 years and has not jumped on the technology train making it lack proficiency, efficiency & the ability to mitigate errors. The training is inferior. There are about 20 steps to complete simple transactions making it low quality service for the customers. There are also about 20 systems that need to be used for a single transaction instead of having a programmer install all of them into a single app for efficiency (which is doable as well as cost effective). You need approvals for EVERYTHING. I assumed I was working in an adult friendly environment and if you didn’t trust that I was experienced and trustworthy to do the job you should have hired less qualified employees that you can groom and micromanage. It’s actually quite insulting. They are trying to implement big banking practices without the resources to do so. They have branch associates doing things that a proper back office would handle (update your resumes because you are now qualified for so much more. You are definitely qualified for an analyst role at this point). As a community commercial bank trying to grow their retail division, they need to understand that they are not ready to have dual positions. There needs to be branch tellers and then FRCs. The branch teller can handle the operations while the QUALIFIED FRC generates business. At this point the branches are just brick and mortar customer service centers. You don’t have the foot traffic to operate the same way as a Chase, Wells Fargo or Regions. Therefore, you need to think about hiring professionals who have experience with denovo banks in new markets. With retail banking being a fairly new division, you need to think of it as a new bank.