Texthelp reviews

3.2

55% would recommend to a friend

(2 total reviews)
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Martin McKay

67% approve of CEO

54% positive business outlook

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2 reviews

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1.0
Dec 6, 2024

If I could give 0 stars, I would.

Recommend
CEO approval
Business Outlook

Pros

1. Depending on the department, you will have a great team and you will learn to rely heavily on them for help and answers as no one else seems to know what's going on - Yay team building! Yay company culture! 2. If you hate processes and policies, good news! You will not be held to them even if they are paramount to getting your work done and ensuring other departments can do theirs. 3. Like winging it on the daily because resources you were promised are yet AGAIN delayed - only for them to NEVER be completed and sent out? OH and guess what? SLT changed their minds again so the resources you did manage to rip from their grasp are irrelevant now anyway. And training is out of the question EVEN IF you offer to do it yourself. 4. Enjoy having hundreds of notifications going off on a daily basis because there are so many google chatrooms you can't keep up? But don't mute them because this seems to be the only way SLT remembers to provide important company-wide updates despite being asked time and time again to not do this. If this all sounds fun and not stressful or frustrating at all, then maybe this is the company for you!

Cons

1a. Concern about DEI and Carbon Neutrality is shallow at best. Making observations about how little diversity there is in the workplace will be shut down and responded to defensively. And definitely don't observe how many women were laid off in your 1:1 with HR while you, yourself, are being laid off. 1b. SLT /C-suite will be flown all over the place to "meet and greet" with the low level employees, but won't provide swag to customers in order to "cut down" on the company's carbon footprint. As if mailing swag is the problem. 2. ERG (Employee Resource Groups) are a tick box for the company to tout around to prospective employees. You rarely hear from them, if at all. Don't even dare suggest to them an activity that could alienate customers in less progressive areas if it got out on social media. 3. Performance reviews are a rarity so the only way you'll ever know how you're doing is if you're suddenly put on a PIP. 4. HR scolded me for showing strong emotions during my lay-off. She became defensive and condescending as soon as I provided my feedback about the company since I was not allowed an exit interview. 5. SLT will express understanding in needing transparency with no follow-through. And don't even bother getting your hopes up that this company is different when they request feedback - they will just say things to appease you until you eventually let it go. Honestly, I did enjoy working here at one point, but the mergers, lack of resources, training and general preparedness for company/departmental-wide changes, dismissiveness of concerns and genuine feedback made it difficult to WANT to work here. The only things consistent about this company were its disorganization and thoughtlessness when it came to changes. I'm no fool - this will likely be dismissed by SLT as a disgruntled former employee embellishing, but this isn't for SLT. This is for future prospects and I hope it makes you pause and think before taking a job here.

1.0
Jun 7, 2024

Texthelp Review

Recommend
CEO approval
Business Outlook

Pros

-Good employees with lots of expertise -Supportive teams (people figured out how to support each other) -Good products (when they work) Hopefully their next merger will help them clean house and get rid of toxic leadership so that the good people they have can do some work.

Cons

-No transparency in pay, your commission is anyone’s guess…including the people writing your checks -Not one reliable system in use -All decisions made by a group of men who make no attempt to hide their misogyny -Questions not welcome. Leadership will openly and publicly degrade anyone with questions about pay, policies, changes, anything. This is standard at pretty much every meeting. -The company itself does not practice any of the inclusion they love to post about -They love to talk about going carbon neutral but they will fly their boys club anywhere for a weekend of partying

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