Texthelp reviews

3.2

55% would recommend to a friend

(101 total reviews)
avatar

Martin McKay

67% approve of CEO

54% positive business outlook

Texthelp has an employee rating of 3.2 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Texthelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

101 reviews
1.0
Dec 6, 2024

Not to be misconstrued as a disgruntled former employee…

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on your team you can work with some great people. Remote.

Cons

The lack of communication between managers causes constant issues. The more companies they acquire, the less they care about the employees. They used to be a good company and at one point I did enjoy working there, but lately they do not care about longevity or experience. They demote more times than they promote. At one time there were adequate SOPs and when the merger with Don Johnston took place, employees were told to not use them. But what was there instead? Little information and no training, leaving employees to fend for themselves and try to figure out how to do the job. Employees with the expertise offered to assist with training, however it was denied by management because they would implement training. That never took place. As they go through another merger, they told employees there was job security and would in fact need more support multiple times. Suddenly they implement layoffs and tried to deny ever mentioning job security. If you want to work for a toxic company with a new CEO that has lack of clarity and no sense of job security or potential promotions, work for them.

1.0
Dec 6, 2024

If I could give 0 stars, I would.

Recommend
CEO approval
Business Outlook

Pros

1. Depending on the department, you will have a great team and you will learn to rely heavily on them for help and answers as no one else seems to know what's going on - Yay team building! Yay company culture! 2. If you hate processes and policies, good news! You will not be held to them even if they are paramount to getting your work done and ensuring other departments can do theirs. 3. Like winging it on the daily because resources you were promised are yet AGAIN delayed - only for them to NEVER be completed and sent out? OH and guess what? SLT changed their minds again so the resources you did manage to rip from their grasp are irrelevant now anyway. And training is out of the question EVEN IF you offer to do it yourself. 4. Enjoy having hundreds of notifications going off on a daily basis because there are so many google chatrooms you can't keep up? But don't mute them because this seems to be the only way SLT remembers to provide important company-wide updates despite being asked time and time again to not do this. If this all sounds fun and not stressful or frustrating at all, then maybe this is the company for you!

Cons

1a. Concern about DEI and Carbon Neutrality is shallow at best. Making observations about how little diversity there is in the workplace will be shut down and responded to defensively. And definitely don't observe how many women were laid off in your 1:1 with HR while you, yourself, are being laid off. 1b. SLT /C-suite will be flown all over the place to "meet and greet" with the low level employees, but won't provide swag to customers in order to "cut down" on the company's carbon footprint. As if mailing swag is the problem. 2. ERG (Employee Resource Groups) are a tick box for the company to tout around to prospective employees. You rarely hear from them, if at all. Don't even dare suggest to them an activity that could alienate customers in less progressive areas if it got out on social media. 3. Performance reviews are a rarity so the only way you'll ever know how you're doing is if you're suddenly put on a PIP. 4. HR scolded me for showing strong emotions during my lay-off. She became defensive and condescending as soon as I provided my feedback about the company since I was not allowed an exit interview. 5. SLT will express understanding in needing transparency with no follow-through. And don't even bother getting your hopes up that this company is different when they request feedback - they will just say things to appease you until you eventually let it go. Honestly, I did enjoy working here at one point, but the mergers, lack of resources, training and general preparedness for company/departmental-wide changes, dismissiveness of concerns and genuine feedback made it difficult to WANT to work here. The only things consistent about this company were its disorganization and thoughtlessness when it came to changes. I'm no fool - this will likely be dismissed by SLT as a disgruntled former employee embellishing, but this isn't for SLT. This is for future prospects and I hope it makes you pause and think before taking a job here.

1.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers are wonderful. Some managers are wonderful, particularly my manager.

Cons

Since the merge, several people, including me, have been laid off. This sometimes happens when companies merge, but in this case, it was not handled very well. Five Arrows, which owns both Texthelp and N2Y hired a CEO who I thought at first was a reasonable person. Now, I am not too sure. The atmosphere is toxic, scary, and threatening. Being laid off might have been a blessing.

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Glassdoor has 102 Texthelp reviews submitted anonymously by Texthelp employees. Read employee reviews and ratings on Glassdoor to decide if Texthelp is right for you.