Is The Cheesecake Factory a good company to work for as a Server/Waitress?

Server/Waitress professionals working at The Cheesecake Factory have rated their employer with 4.1 out of 5 stars in 63 Glassdoor reviews. This is a higher than average score with the overall rating of The Cheesecake Factory employees being 3.7 out of 5 stars. Search open Server/Waitress Jobs at The Cheesecake Factory now and start preparing for your job interview by browsing frequently asked Server/Waitress interview questions at The Cheesecake Factory .

Does The Cheesecake Factory pay Server/Waitress employees well?

Server/Waitress professionals rate their compensation and benefits at The Cheesecake Factory with 4.2 out of 5 stars based on 63 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Server/Waitress salaries at The Cheesecake Factory.

How happy are Server/Waitress professionals working at The Cheesecake Factory?

91% of Server/Waitress employees at The Cheesecake Factory would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Server/Waitress professionals have also rated The Cheesecake Factory with a 3.9 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (66)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 324 reviews)); "Great coworkers and a fast" ((in 289 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 257 reviews)); "benefits were good in terms of insurance and all of that" ((in 187 reviews)); "Flexible hours and scheduling." ((in 179 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 511 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 319 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 301 reviews)); "Racial insensitivity and obvious favoritism." ((in 115 reviews)); "No breaks to smoke or eat" ((in 48 reviews))

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The Cheesecake Factory

The Cheesecake Factory Server/Waitress reviews

4.1

91% would recommend to a friend

(63 total reviews)

David Overton

95% approve of CEO

90% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Compensation and benefits

4.1

Senior management

4.0

Culture & values

3.9

Work/Life balance

3.7

Career opportunities

Server/Waitress employees have rated The Cheesecake Factory with 4.1 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Server/Waitress professionals have an excellent working experience there. The Cheesecake Factory is rated 21% above average by Server/Waitress professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

4.0

Jul 16, 2026

Good pay and growth, but micromanagement issues

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

4.0

Mar 4, 2026

Love

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

Looks great on resume Great experience Great training

Cons

Not a lot of tips Corporate can be difficult

4.0

Nov 22, 2025

Great Money

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

Great training, great money. Friendly coworkers.

Cons

Can be stressful. Must come in on time, if you're a minute late you can lose your shift, You must work a food run shift every week.

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The Cheesecake Factory Server/Waitress reviews

Ratings by category

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Reviews by job title

Good pay and growth, but micromanagement issues

Love

Great Money

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