Is The Cigna Group a good company to work for?

The Cigna Group has an overall rating of 3.5 out of 5, based on over 7,544 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at The Cigna Group to a friend and 54% have a positive outlook for the business. The best reviews about The Cigna Group have been left by employees working as TECDP Senior Analyst , Actuarial Intern and Actuarial Analyst .

Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The Cigna Group?

63% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (353) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 575 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 465 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 392 reviews)); "Flexible schedules and work from home positions are also available depending on the position." ((in 391 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 308 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 319 reviews)); "No training and coaching." ((in 144 reviews)); "bad managers are not removed" ((in 135 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 95 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 65 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Bloomfield , Philadelphia , Nashville , Saint Louis , Hartford , Phoenix , Pittsburgh , Plano , Houston , Denver , Chattanooga , Eden Prairie , New York , Orlando , Chicago , Dallas , Atlanta , Austin , Scranton , Bourbonnais , Baltimore , Charlotte , Tampa , Denison , Memphis , Wilmington , Visalia , Minneapolis , Indianapolis , Bloomington

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The Cigna Group

The Cigna Group reviews

3.5

63% would recommend to a friend

(6,809 total reviews)

David Cordani

66% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

May 5, 2011

A job, not quite a career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pay was good for starting, lots of interaction with people and clients, excellent facilities and equipment, excellent training and oppurtunity for overtime

Cons

health benefits were lackluster - you work for an insurance company and get the bottom rung plan, career advancement is slim, management is self-interested and mildly unprofessional

2.0

Apr 4, 2011

Challenging, Stressful, unempowered, yet caring

Project manager

Recommend

CEO approval

Business Outlook

Pros

If personal time is needed, they are very accomodating. While they care about their employees when issues arise or family situations present themselves, they do little to prevent things from happening to begin with. They do give recognition, but only if you play the political game, and think everything is fine (no issues).

Cons

Highly political with borderline incompetent mid-level and senior leadership in certain areas. Constantly in fire-fighting mode, never addressing root cause nor solving the larger issue. Most senior leaders do not think things through, and when issues arise, they still move forward without correcting the main issue, which maks things work. Tons of rework, lost work, restarting, and poor risk managemen.

1.0

Dec 29, 2010

Not the best company to work for if you are looking to advance.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only postives the Money and the benefits.

Cons

The Cons: Too much Micro-management

Viewing 532 - 534 of 6,809 Reviews

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Jobs at The Cigna Group

Planning & Delivery Coordinator - Evernorth - Remote

Planning & Delivery Coordinator - Evernorth - Remote

Customer Service Associate Representative - Cigna Healthcare - Remote

Customer Service Associate Representative - Cigna Healthcare - Remote

Customer Service Associate Representative - Cigna Healthcare - Remote