Is The Cigna Group a good company to work for?

The Cigna Group has an overall rating of 3.5 out of 5, based on over 7,519 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cigna Group to a friend and 56% have a positive outlook for the business. The best reviews about The Cigna Group have been left by employees working as TECDP Senior Analyst , Actuarial Intern and Actuarial Analyst .

Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 570 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 461 reviews)); "Work from home was flexible and convenient." ((in 391 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 390 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 312 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 314 reviews)); "No training and coaching." ((in 148 reviews)); "bad managers are not removed" ((in 140 reviews)); "Poor management and leadership." ((in 94 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 65 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What The Cigna Group locations have received the highest employee ratings?

Jacksonville , San Antonio , Morristown , Tampa , Knoxville , Sunrise , San Diego , Tucson , Cincinnati , Franklin Lakes

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,784 total reviews)

David Cordani

67% approve of CEO

56% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

Apr 1, 2026

Strong resume boost but a toxic culture

Chief technical product manager

Recommend

CEO approval

Business Outlook

Pros

-Fortune 15 company looks good on your resume -Compensation was good to decent

Cons

-Management plays favorites and is clicky. If you aren't in the inner circle, you're out. -"Boys Club" culture -Lots of layoffs in the past few years. -Company prioritizes itself rather than their employees.

The Cigna Group Response

2mo

Thank you for sharing your feedback with us. We're disappointed to hear about your experience, but we want to hear from people like you to learn how we can do better.

3.0

Mar 30, 2026

Great Culture, Below Average Pay and Benefits

Senior underwriter ii

Recommend

CEO approval

Business Outlook

Pros

- Direct and indirect teams are friendly and approachable - Managers generally care about their direct reports - Flexible schedule, especially during slower times of the year. - Beautiful office and convenient location; plenty of parking (and is free!) - Onsite gym and cafe

Cons

- The biggest con of all is the pay. I'm significantly underpaid compared to my peers at other companies. Management will use a variety of excuses to allow this, such as, "your pay is inline with your peers here". Underpaying the department isn't a valid rationale. - Long work hours during the Spring-Summer. It can be very overwhelming. - Benefits are lackluster, especially insurance! I'm shocked how it can be so poor, given they are a Health Insurance company - PTO can be difficult to take. Busiest times of year are during Spring-Summer; precisely when people want to take it. - Taking PTO can be frustrating; even though it's typically approved, work is left for you to return to. This disincentives taking PTO, especially when it's busy.

The Cigna Group Response

2mo

Thank you for sharing your experience. Our goal is to create an environment where our team members feel safe and supported, and your feedback will help us moving forward.

2.0

Mar 27, 2026

Ok Employer, Many Other Companies Better

Senior applications developer

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance, not micro-managed.

Cons

No training, no sense of direction, below average salary, poor leadership, little room for advancement.

The Cigna Group Response

2mo

Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.

Viewing 55 - 57 of 6,784 Reviews

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Jobs at The Cigna Group

Enrollment/Billing Representative

Enrollment/Billing Representative

Customer Service Representative - Accredo - Remote

Arizona

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Pennsylvania

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