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      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      3.5

      64% would recommend to a friend

      (6,785 total reviews)
      avatar

      David Cordani

      66% approve of CEO

      55% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Culture & values

      3.3

      Career opportunities

      3.1

      Senior management

      The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      3.0
      Jan 14, 2026

      Case Manager Role

      Nurse case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, good hours, not micromanaged

      Cons

      Cold calling, large caseload, getting PTO coverage is challenging

      avatar
      The Cigna Group Response
      5mo
      Thank you for taking the time to write a review. We want to hear from people like you to learn how we can do better. Thank you for being part of the The Cigna Group.
      1.0
      Jan 12, 2026

      Toxic Work Environment

      Operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The lower level paid employees are some of the most genuine people in the world. Really care about their work and the people around them. Other than that…………….that’s it

      Cons

      There is a strong culture of finger pointing rather than accountability. Advancement appears to depend more on office politics and corporate jargon than on hard work or performance. Meetings are frequently unproductive and focus more on internal politics than meaningful outcomes. Management relies heavily on micromanagement rather than clear KPIs or strong leadership. The company promotes a patient first narrative, but decision making feels driven primarily by stock performance. Work life balance is discouraged and employees are expected to over invest in the job at the expense of their families. Instructions are vague and lack proper direction. I would not recommend working here.

      avatar
      The Cigna Group Response
      5mo
      Thank you for sharing your feedback with us. We're disappointed to hear about your experience, but we want to hear from people like you to learn how we can do better.
      4.0
      Jan 7, 2026

      Good

      Lead case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment Good pay

      Cons

      Tied to computer Monthly quality reviews/metrics

      avatar
      The Cigna Group Response
      5mo
      Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
      Viewing 121 - 123 of 6,785 Reviews
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      ReviewsThe Cigna Group reviews

      Glassdoor has 7,520 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.