Is The Cigna Group a good company to work for?

The Cigna Group has an overall rating of 3.5 out of 5, based on over 7,527 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cigna Group to a friend and 55% have a positive outlook for the business. The best reviews about The Cigna Group have been left by employees working as TECDP Senior Analyst , Actuarial Intern and Actuarial Analyst .

Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Good Benefits and enjoyed working with co" ((in 553 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 437 reviews)); "Work from home was flexible and convenient." ((in 411 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 379 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 318 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 324 reviews)); "No training and coaching." ((in 141 reviews)); "bad managers are not removed" ((in 131 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 99 reviews)); "Layoffs are common and job stability is a concern" ((in 57 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Bloomfield , Philadelphia , Nashville , Saint Louis , Hartford , Phoenix , Pittsburgh , Plano , Houston , Denver , Chattanooga , Eden Prairie , New York , Orlando , Chicago , Dallas , Atlanta , Austin , Scranton , Bourbonnais , Baltimore , Charlotte , Tampa , Denison , Memphis , Wilmington , Visalia , Minneapolis , Indianapolis , Bloomington

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,792 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

7K reviews

2.0

Oct 31, 2025

Be careful

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

If you network correctly, you will be practically untouchable in terms of job security. The "Full Salary + Commission" structure is unique and most jobs cannot offer this. There is a lot of money to be made if you can ignore the "internal hurdles" and the "internal politics" the STL office has.

Cons

If you are a minority, you do not have any job security no matter how much you network/politic. Other regions of Cigna are different but in the Mid-West it is preferred to be a Caucasian otherwise you can be removed at a moments notice. Due to the high turnover, there is a good chance you will be responsible for cleaning up other workers messes (often). There is no value or loyalty to workers that exceed performance results.

The Cigna Group Response

7mo

Thank you for sharing your experience with us. We're sorry to hear about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.

5.0

Oct 31, 2025

Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will receive excellent training, everyone works very well together.

Cons

It could take some time to bid out to a higher role.

The Cigna Group Response

7mo

Thank you for your feedback to help us improve. We appreciate your contribution as part of The Cigna Group!

3.0

Oct 30, 2025

We Solve Healthcare — But We Can’t Solve Our Own Leadership Gaps

App dev manager

Recommend

CEO approval

Business Outlook

Pros

Great opportunity for young professionals to join and learn 1000 different systems and move around. If you are committed to Insurance Industry and your role doesn't define you and you are okay with moving around and not being in one role for more than say a few years, then this place is for you

Cons

This is Conways Law on steroids. The political climate is so thick and disfunction is so deep not to mention the discriminatory practice of IT Principal Community and never promotion territory of SUW IT, Should you avoid all these pitfalls you just might survive, Its who you know and circle of trust that entitles you. Not what you can do. Every Band 4 knows they do all the work all the time and Band 6 knows it. There's a dysfunctional layer at Band 5 just lucky enough to know they got the job for some reason other than they are actually leaders. I've seen people promoted fast and crazy and others 15 years leading, coaching, mentoring with nothing other than thanks for walking to the loser lot at 2am after another great release.

The Cigna Group Response

7mo

All feedback is important to us and we take your comments very seriously. Thank you for sharing your experience with us. We're sorry to hear about your experience at The Cigna Group.

Viewing 184 - 186 of 6,792 Reviews

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Jobs at The Cigna Group

Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Customer Engagement Strategist

Client Account Support Senior Analyst, U-500 - Cigna Healthcare - Remote

Client Account Support Senior Analyst, U-500 - Cigna Healthcare - Remote

The Cigna Group

The Cigna Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Be careful

Great Company

We Solve Healthcare — But We Can’t Solve Our Own Leadership Gaps

Top companies for "Compensation and Benefits" near you

Jobs at The Cigna Group