The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
3.0
Jun 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The coworkers and environment were great, guests were fun to talk to, and the job itself was fun.

Cons

The GM did not follow break laws or give any sort of leniency for time off.

1.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay was commensurate with the market.

Cons

Cameras pointed directly at employees (but I was assured nobody was watching them...whew), no walls/cubicles, pledge an oath to their deity while reciting their values, and they talk trash about former employees in group meetings, saying they were the worst hires they ever made... I guess I'll be on that list. 35+ employees in HQ, very limited diversity, particularly among male employees. The manager is young and green, knows surprisingly little about digital marketing but insists on changing things that don't need changed because he doesn't understand any of it. He's effectively just a cheerleader, in my opinion. UTM tags weren't properly applied when I got there, but he insisted that, despite the fact that he was running the campaigns before my arrival, it wasn't his fault that the UTM tags weren't on correctly. He also didn't keep a pacing document and couldn't give average CPA for the previous quarter when asked, so there doesn't seem to be any structure to what you might call his approach, but he wants to make decisions, nonetheless. 30-minute lunch is standard, though they were gracious enough to offer that I could take an hour if I wanted... you have to clock out for lunch as a salaried employee, for some reason. Then, the small stuff... Made to read aloud in orientation like a school child, have to make a public task list every day, constant barrage of buzzwords that mean absolutely nothing. Given tasks that were in no way related to digital marketing. In general, I can't imagine how any experienced professional would work here, long term.

4.0
May 31, 2023

Fun job, big time commitment

Recommend
CEO approval
Business Outlook

Pros

It's fun work in a fun industry. You do a lot of customer service, people management, maintenance and creative problem solving. There's always new skills to learn

Cons

The schedule is all over the place. It's typically open 8am-12am daily and managers are expected to be reachable at any point. You might work 8am-5pm, or 5pm-1am. The pay is also low in comparison to other retail type managers.

Viewing 172 - 174 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.