The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
1.0
Sep 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The work is not difficult

Cons

-Store Management Disorganization -Empty Promises of periodic reviews and growth meetings -Hired under false pretenses of advancement -Pay Rate is comically low, and untruthful about raises -Young company that has a lot to learn about retail and business - Complete lack of a break area If you like working with new to the workforce employees and management then this might be for you, however it really just translates into them being insecure and unable to accept any feedback at all about poor performance. The management team was so new and insecure that they appear to target anyone that might actually have real world experience and work together to push those people out. There is a real inner circle feeling here, members of store management live together in the same apartment. If you get a job here do not try to offer any unsolicited ideas, or even solicited ideas, they will just use those as a way to build a case against you to try to fire you. Store rules and guidelines change monthly, where you can and cannot eat, since there is no real break area, control room is constantly in disorder creating a poor work environment. Was stepping over boxes in the main control room for over a month before they started to do anything with them, was always told they were not a priority. Corporate sends too much inventory (shirts, games, etc.) for the location to handle effectively, so things are jammed in every corner and shelf. They do not support "creativity" or anything that goes against what their inexperienced store leadership may think is right. Expect the management to be allowed to speak to you however they desire, including in front of other employees, but then demand you follow their "Values". The management at the location was also great at micromanaging, if you are the team leader or anyone else for that matter, be prepared for the leadership to step into a situation they have zero knowledge of and try to take over, that can be anything from giving breaks, to resetting games, to assisting a guest. I could go on longer, however long story short, if you want a low paying job, where you deal with micro managing millennial leadership then this place should be low on the list, you can find better work somewhere else. Better money, better team, better opportunity, is had virtually anywhere.

2.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Unique environment with fun people, but it got worse.... (I worked at a store in the North/South region)

Cons

Staffing is an absolute mess: On slow days, my manager would have us arrive on premises but not clock in until a game books...being on standby w/o pay is completely illegal and unacceptable. When I started two years ago, standards were set very high in terms of who they hired. Now, it has become clear that the company is growing too fast to keep up with staffing needs as they're hiring absolutely everyone who walks in the front door. Corporate Culture: The company culture felt small, personal, and very positive when I started but it has become a toxic corporate wasteland this year when the company started growing quickly. Turn around times have gotten shorter on some days (obviously so the company can make more money) but it comes at the cost of guest experience since we basically force guests out of the rooms after so we can reset in time as well as team member happiness. Because staffing is a mess, turning around games quickly puts stress on the whole team which results in a building full of skunks. Policy is not upheld at the highest level: Training is an absolute joke. HQ takes it very seriously but on an ongoing basis, proper policy is not followed AT ALL! In the position I held, I had access to confidential company information and I can guarantee that the way HQ expects things to operate is not being abided by on the simplest of levels (food in control room, using set up sheets, what is in/not in uniform, cell phones, and the list can literally go on). Things were great when I started a couple years back, but the culture has become a jumbled toxic mess and the company's rapid growth is reaking havoc on existing stores.

4.0
Jul 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The people at the Pigeon Forge location where fun to work with and the pay was pretty standard to everywhere else. Usually, they promote from within.

Cons

The company only cared about the bottom line. They created an environment so strict that game guides were not allowed to talk to each other even though you would sit 5 inches from them.

Viewing 283 - 285 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.