Pros
The position itself is difficult. The clients face profound behavioral challenges, and depend on staff for support. Although they can be challenging, they are by far the best part of the position and watching them grow and succeed provides more rewards and fulfillment than you will ever know.
Cons
Management is difficult to work with. They expect staff to adhere to standards they refuse to follow themselves. Management does not comply with working on the floor once a week, as they are mandated. This results in them being far removed from both the clients and staff they are managing. In short, they have no idea who the clients are, what they need and how to work with them. Yet they are responsible for staff training. In addition to having no knowledge on how to work with the clientele, they have little to no respect for the staff working in these positions. One example that comes to mind is one where a staff was mandated by her manager to arrive at work during a state of emergency snow storm. This staff called the police to request transportation as she was instructed to do by this manager and was denied transportation. When she followed up with the manager to explain that she wasdenied transportation, and that she could face a fine should she drive anyway. The managers response was "find a way here" Management is unprofessional.