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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      75% would recommend to a friend

      (993 total reviews)
      avatar

      John C. Roche

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.0

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      993 reviews
      4.0
      Jan 15, 2025

      Great people, okay pay

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers, work life balance, benefits

      Cons

      How the head of the claims department said “Just because the cost of things go up doesn’t mean pay does”. The head of HR always talks about how she wants us to “understand our pay” when we understand it, we want our pay to match with increased cost of living.

      3.0
      Dec 12, 2023

      Racist

      Rating specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      From home is good part

      Cons

      Managment is used to getting rid of black people

      avatar
      The Hanover Insurance Group Response
      2y
      The Hanover is committed to creating a diverse and inclusive culture, one where every employee feels welcome and valued. We are open to hearing your feedback and encourage you to contact Human Resources @ HRFirstContact@hanover.com or 800-221-2285 if you’d like to discuss further. When we foster an inclusive work environment, research shows that our company will achieve stronger business results and foster greater employee satisfaction. The Hanover is an equal opportunity employer, we do not discriminate on the basis of race, color, gender, disability, ethnicity, religion, national origin, sexual orientation, sexual identity, veteran or marital status, or on any other basis prohibited by law. The Hanover is committed to providing an inclusive and diverse work place for all of its employees.
      1.0
      Nov 29, 2023

      Low salary and disconnected

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The ability to work remote.

      Cons

      The salary is not only low but the rules to remember in any and each situation is an exercise in futility. Not only do they want to make sure you know about just how great the culture is internally, which is just more woke nonsense than it is anything that is actually constructive. This company has no idea what it is doing when it comes to retaining talent and keeping employees happy, they come up with rules so that advancement or a conversation about getting paid more are far off possibilities. Another job that I am stuck at for the time being, but lack of support from management and a well below average salary are the consequences of me looking for a new job since I started. Then the CEO is talking about the possibility of layoffs, which isn’t concerning at all.

      Viewing 49 - 51 of 993 Reviews
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      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.