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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(995 total reviews)
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John C. Roche

91% approve of CEO

74% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

995 reviews
4.0
Jan 12, 2019

Best Client

Recommend
CEO approval
Business Outlook

Pros

one of the best clients i worked with. learning is a never ending process. communication directly with the client teaches lot much

Cons

I can say No Comments

2.0
Dec 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Great PTO, and some work-from-home opportunities (although inconsistent)

Cons

Outside of PTO, most other benefits are extremely sub-par (healthcare offers many options but is still expensive). Even though the Howell office is responsible for most of the written premium of the company, employees are treated as “less than”. There is also a huge double standard between home office and field offices (case in point: Worcester has about the same number of underwriters as Howell despite the fact that Howell’s workload is much greater. Howell is required to stay open until 6pm, while home office is not. Howell underwriters are not allowed to work from home full time, but other hubs seem to have more flexibility. At times, the Worcester underwriters are secretly allowed to leave early, and Howell is not - Terrible for employee morale). PL Underwriting management (upper management to be exact) is extremely detached from the work that their employees do every day. They constantly make decisions that are so out-of-touch with the team (and our agency partners), and take things too personally when suggestions to the contrary are made. Management constantly claims that they are open to innovation and new ways of doing things, but if you are the kind of person who challenges the status quo, your motivation will eventually be sucked dry here. The Howell Underwriting hub has had tremendous turnover issues over the last year, largely due to the issues described above.

5.0
Dec 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Gained valuable and transferable skills from some of the conflict. I had TOP NOTCH managers. I would knock on my managers cubicle and quite a few times he would literally stop what he was doing to help me out despite being busy. If you want to start in Insurance or claims Hanover should be the only company you consider.

Cons

Could be considered a call center Clients can be very deceiving to get what they want.

Viewing 586 - 588 of 995 Reviews

Glassdoor has 1,107 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.