The Hanover Insurance Group reviews

Lousy pay, power hungry managers, slave labor. This company is starting to go downhill. First they cut pay, then they cut paid time off. They used to pay out really good for sales, then for 2017, they decided that the focus would be sales, and they slashed bonus, and said we would have to meet our service metrics to get it. Ever since then, every meeting has been focused on us not selling enough. Well no duh, people don't work for free. And how are we supposed to do our jobs when the sales department looks for any excuse to kill the leads we send them, yet they still have their jobs? My manager said she would sell if she was in this position. Well then, get on the phone and start selling. The managers are power hungry. They get mad when employees use the bathroom even when our schedule adherence and availability are within compliance. Management plays favorites. People who are incredibly stupid tell competent people how to do their jobs. Between sick vacation and family support, we had 35 days off, now we have 20. They try to spin this as great because now instead of getting extra time off after 10 years, we get extra time after 3 years, and the company will be observing 2 additional holidays in 2018. What a crook of BS. In the service center, we have to work Saturday's and holidays, that we never get a long weekend. Every holiday the company observes, we either work it, or the Saturday before or after.

3 CEOs within 2 years. The company is starting to crumble. Their operations model is outdated, fewer and fewer people use agencies anymore and as reliance on local agents dies out, so will Hanover. They are attempting to cut costs any way possible. For example, all employees had essentially 35 days off per year between sick, vacation, personal days, float days etc. Effective January 1, 2018 they are reducing that to 20 days period that you can use any ways you want as opposed to "personal/family" etc. They said this does not save them money and they are correct. They pay us for those days no matter what, the problem is, is we have to work an extra 15 days next year. Bottom line stays the same but productivity increases. Bonus program in my department has had so many new metrics and requirements introduced, no one has received a penny in months. You can tell this was also a deliberate cost saving measure. Extreme micromanagement down to the second, relentless sales pressure, impossible metrics, no praise when achievements are made only harassment to keep doing more, more, more. If you want to move on, expect to work in the call center for 3years+ and have perfect metrics which are becoming increasingly difficult to achieve. 3+ years to move to a lateral position is laughable. Hanover was once a great company and now their archaic ways are coming back around to bite them. I wouldn't anticipate the company being around in 5-10 years. We're falling fast.