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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      76% would recommend to a friend

      (994 total reviews)
      avatar

      John C. Roche

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      994 reviews
      4.0
      Mar 28, 2016

      Missed it so much I'm going back

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative culture - employee focused - impactful and strategic work

      Cons

      Technology adoption - more flexible work arrangements

      3.0
      Mar 22, 2016

      Insurance Service Professional

      Insurance service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The starting pay is good for a customer service role. Health benefits are good for the most part, insurance and paid time off.

      Cons

      Work life balance is non-existent in the role. The metrics/numbers come first! Not enough people in the department for the amount of work/calls that come in. Of course you take incoming calls but you also have to handle outgoing calls and there is no set time put aside to do that. Strange right??? It literally makes no sense because they want you to be there for the customers but again your numbers come first. TOO many systems. It's ridiculous. Only take this job if you absolutely need it. Wish I would have listened to the reviews before I accepted the position.

      Viewing 778 - 780 of 994 Reviews
      Related searches: The Hanover Insurance Group jobs | The Hanover Insurance Group salaries | The Hanover Insurance Group benefits | The Hanover Insurance Group interviews
      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,106 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.