Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"Good benefits and atmosphere." ((in 121 reviews)); "The company’s culture is great" ((in 91 reviews)); "First and foremost the people are great." ((in 88 reviews)); "good pay (I think)" ((in 47 reviews)); "Good managers as well as decent pay." ((in 32 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Certain business segments have better leadership than others." ((in 18 reviews)); "They have no less that 13 systems and training was horrible." ((in 17 reviews)); "workers are quick to provide negative comments; upper management plays favorites." ((in 8 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 7 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews

2.0

Aug 30, 2015

Salary vs. Workload not ideal

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Plenty of vacation days. Your not micro-managed.

Cons

Preference given to children of executives. If they have the skill and intelligence then that's fine but that was never the case.

3.0

Aug 26, 2015

Insurance Service Professional (ISP)

Isp

Recommend

CEO approval

Business Outlook

Pros

Great company that's been around for more that 150 years! Great benefits and is located in a beautiful building that's in the heart of Atlanta. Very friendly staff. Many people have been with the company for 5 plus years. Room for growth is definitely there. In this position you MUST wait a year before you can do anything.- tuition reimbursement, 401 K, promotions, designations, etc. so be aware of that coming in!

Cons

Too many freaking systems!!! Its very overwhelming. There's at least 7 standard systems you must navigate through daily along with other random forms, notes and websites you must use based on each scenario that may come your way. Training can ONLY do so much. On average it takes a year or so to get comfortable and used to the system(s).

3.0

Aug 24, 2015

Growing Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Tremendous growth, good opportunities for young/early-in-career professionals.

Cons

As with most of the industry, continued need to invest and develop technology amidst rapid growth.

Viewing 835 - 837 of 994 Reviews

Jobs at The Hanover Insurance Group

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

PL Ops - Data Engineer (Worcester or Remote)

Senior Data Engineer (REMOTE OR HYBRID MA)

PL Ops - Data Engineer (Worcester or Remote)