The Hanover Insurance Group reviews

Management plays favorites. Sales over rides underwriting decisions. Culture is lacking.

Antiquated systems, we had five systems we had to use to review and answer insured's policies, billing system was a joke and we had to finish calls within a certain time, holds can be only a certain as well as notating the policy when the call was done. Supervisors were not that supportive. All management cares about is upsells and crosells. If you did not meet the impossible goal they had, you were placed on a warning. Policies were expensive enough and convincing a policy holder to buy something when they are paying to much money was a hard sell No room for advancement even they tell you that there is at the interview