Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,105 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 75% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

75% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (45) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"Good benefits and atmosphere." ((in 117 reviews)); "First and foremost the people are great." ((in 94 reviews)); "The company’s culture is great" ((in 84 reviews)); "good pay (I think)" ((in 47 reviews)); "Good leadership in the Business Unit" ((in 18 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager." ((in 28 reviews)); "Horrible Training" ((in 19 reviews)); "Get a big bonus and the chance to travel internationally." ((in 8 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Systems are outdated and glitchy." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What The Hanover Insurance Group locations have received the highest employee ratings?

Detroit , Dallas , Worcester , Chicago , Windsor , Howell

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The Hanover Insurance Group

The Hanover Insurance Group reviews

3.9

75% would recommend to a friend

(993 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture & values

4.0

Diversity & inclusion

3.7

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

993 reviews

5.0

Oct 15, 2013

Positive work environment with a good work/life balance.

Property adjuster

Recommend

CEO approval

Business Outlook

Pros

Many if the unit managers help to provide the autonomy so you complete your work without being micromanaged, while still being available for support if needed. I feel valued and that I have future growth opportunities from my current role.

Cons

Claims come in huge waves, can difficult to tackle and maintain high scores when volumes are high. Some of the procedures and systems to look up prior losses are archaic, take excessively long to compete a simple task and need to be updated.

1.0

Oct 11, 2013

Denunciatory Managerial Style

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary and Benefits Schedule Flexibility Generous Vacation Time Financially sound

Cons

Denunciatory Managerial Style Seniority and experience is not valued High turnover in mid-level management due to burn out

3.0

Oct 5, 2013

Interesting company dynamics between IT and the Business- Upside Potential

Technology director

Recommend

CEO approval

Business Outlook

Pros

Job Stability Excellent Business people (especially in Commercial-lines) CEO truly understands the P&C Insurance Business Premium Growth through Acquisitions

Cons

Technology lacks Leadership and a strategic roadmap Very difficult to join from outside the company (especially in IT), most people have spent their entire career at Hanover Innovation/Career opportunities People Management

Viewing 919 - 921 of 993 Reviews

Jobs at The Hanover Insurance Group

Surety Underwriting Associate

Surety Underwriting Associate

Marine Underwriting Associate

Surety Underwriting Associate

Technology Underwriting Specialist

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The Hanover Insurance Group

The Hanover Insurance Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive work environment with a good work/life balance.

Denunciatory Managerial Style

Interesting company dynamics between IT and the Business- Upside Potential

Jobs at The Hanover Insurance Group

The Hanover Insurance Group reviews FAQs

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