Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,105 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 75% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

75% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (45) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"Good benefits and atmosphere." ((in 117 reviews)); "First and foremost the people are great." ((in 94 reviews)); "The company’s culture is great" ((in 84 reviews)); "good pay (I think)" ((in 47 reviews)); "Good leadership in the Business Unit" ((in 18 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager." ((in 28 reviews)); "Horrible Training" ((in 19 reviews)); "Get a big bonus and the chance to travel internationally." ((in 8 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Systems are outdated and glitchy." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What The Hanover Insurance Group locations have received the highest employee ratings?

Detroit , Dallas , Worcester , Chicago , Windsor , Howell

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The Hanover Insurance Group

The Hanover Insurance Group reviews

3.9

75% would recommend to a friend

(993 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture & values

4.0

Diversity & inclusion

3.7

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

993 reviews

5.0

Oct 3, 2013

Great place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good pay, benefits, culture and advancement

Cons

management can be political, make sure you do your JOB and you will go places within the company

4.0

Aug 24, 2013

Good company, but room for improvement.

Financial analyst ii

Recommend

CEO approval

Business Outlook

Pros

- Company is small enough that you can still make an impact by putting in the effort. No need to worry about being another face in the crowd. - Senior level management is knowledgeable and have bought into the vision and strategy of the company. The messaging from them is consistent. - Most of the people are exceedingly pleasant, friendly, and approachable. It's easier to get through the day when you don't feel isolated or like a worker drone - There are office politics, but less than I have seen elsewhere.

Cons

- The career ladder isn't there. Many analysts report directly to one of the numerous VPs w/o clear career path forward. - Antiquated systems, need to know how to use work-arounds to compile relevant data. Technology group is generally seen as a hindrance in completing tasks rather than a partner, so individual groups create their own work-arounds that are unique to the group. - Some people are just collecting a paycheck, and it's noticeable. - Cafeteria is not good. The place can't even make pizza right...

2.0

Aug 24, 2013

Rats off a sinking ship in Michigan

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Managers are so busy filling vacancies of fleeing employees, no one holds us accountable for anything. 2. Our professional development now includes daily role playing on how to handle unprofessional, unethical and inappropriate behavior from RVP, and State Management. 3. Once average employees are suddenly valuable and desired now that the best ones are gone. Don't worry, there is still time to get in on this. More people will leave soon! 4. Casual dress code installed by new RVP. Shirts unbuttoned to mid chest, loafers with no socks. Chest hair OK.

Cons

1. Real lack of leadership in this place. RP is disengaged. Just an old guy trying to finish his career and get out. Complete inability to judge talent as witnessed by the number of jerks and incompetent people in key roles who are allowed to hang on. Hiring new RVP who is unqualified for the role and creating havoc on the office is just the latest. This guy is a joke. 2. Unclear expectations and no real path for promotion. We hire incompetent people from the outside who block the way for lower level employees. People leave for much better jobs. 3. Talented people are leaving everyday. My work is growing. Morale is bad. Not confident it will be fixed until RP and RVP are gone. 4. HR has ignored serious issues for years. They are no help. 5. Sadly, our agents are suffering too. Ignored and unheard. New guy says, "Everything is great".

Viewing 922 - 924 of 993 Reviews

Jobs at The Hanover Insurance Group

Surety Underwriting Associate

Surety Underwriting Associate

Marine Underwriting Associate

Surety Underwriting Associate

Technology Underwriting Specialist

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Great place to Work

Good company, but room for improvement.

Rats off a sinking ship in Michigan

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